Guest Services Supervisor

2 weeks ago


Wilmington, Delaware, United States PM Hotel Group Full time

Guest Services Supervisor | PM Hotel Group

Job Category: Front Desk Management

Employment Type: Full-Time

Work Environment: On-site

Overview:

As the Guest Services Supervisor, you will play a pivotal role in the hotel's operations, overseeing the front desk team to ensure exceptional service delivery. Your leadership will foster a culture of hospitality, motivating your team to meet and exceed guest expectations.

Key Responsibilities:

  • Manage daily front desk operations and related functions.
  • Ensure compliance with established protocols and procedures.
  • Provide strategic insights to enhance guest services while balancing business objectives.
  • Supervise guest registration and check-out processes.
  • Lead, train, and schedule front office personnel.
  • Coordinate essential activities such as night audits, group billing, and supply management.
  • Act as a liaison between the management team and front office staff.

Qualifications:

We seek a candidate with a minimum of two years of hotel experience, coupled with at least three years in a leadership role within the hospitality sector. Strong interpersonal skills are essential, as you will be engaging with team members and guests regularly. Experience in coaching and team development is highly valued.

Work Schedule:

Flexibility is key, as the role may require working nights, weekends, and holidays. In return for your adaptability, we offer competitive compensation, hotel and food & beverage discounts, and the chance to be part of a dynamic and growing hotel organization.

Equal Opportunity Employer:

We are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.



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