Event Service Supervisor

2 weeks ago


Wilmington, Delaware, United States Delaware Park Full time

JOB RESPONSIBILITIES: The Event Service Supervisor is responsible for creating and maintaining an enjoyable, engaging, and dynamic atmosphere where exceptional service delivery is of utmost importance.

Exhibits a polite and accommodating demeanor at all times when interacting with guests.

Restocks supplies and products in the designated area as necessary.

Monitors guest alcohol consumption, strictly adhering to company policies and state regulations.

Ensures that the workspace is clean and sanitary, complying with Local, State, and Federal Health Department regulations.

Communicates all guest feedback, both positive and negative, to Food & Beverage management.

Possesses knowledge of and actively promotes company marketing initiatives and events, and is adept at responding to guest inquiries.

Engages in effective communication (both written and verbal) to foster positive relationships with team members and guests.

Maintains professionalism consistently while collaborating with colleagues and interacting with guests.

Guarantees that all Food & Beverage items are presented and served according to company standards, while noting any special requests as indicated in the Banquet Event Order.

Ensures that all necessary documentation is accurately completed and distributed as required.

Confirms that all function spaces are left in optimal condition after each event, with tables and chairs arranged neatly and all debris cleared away. All equipment utilized for the function should be returned to its proper location.

Prepares the area or room comprehensively for an event prior to guest arrival.

Performs additional related tasks as assigned or requested by the Banquet Manager.

JOB REQUIREMENTS: Must successfully complete the background check and licensing process mandated by the relevant authorities.

Must be capable of overseeing a banquet function from start to finish and manage staffing accordingly.

Must hold an ABC Servers card and/or equivalent certification.

Must exercise discretion and maintain confidentiality when handling sensitive information.

Must be able to walk and stand for a full eight (8)-hour shift.

Must be able to lift up to 25 lbs and possess the ability to bend, reach, pull, push, kneel, squat, and grasp as necessary.

Must be available to work a flexible schedule based on business needs, including evenings, weekends, and holidays.

Zone assignments may cover extensive areas with long walking distances. Work environments may feature high volumes, diverse clientele, noise, music, minimal and/or bright lighting, and variations in climate control.

The ability to thrive in a fast-paced environment and communicate effectively with guests, colleagues, and management is essential.

Must be equipped to handle various guest-related situations and relay all guest feedback to department management.

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