Guest Experience Lead

1 week ago


Wilmington, Delaware, United States stand out for good, Inc Full time
About Us

At Stand Out For Good, Inc., we're dedicated to creating a safe haven for women who've been ignored or excluded. Our mission is to provide a shopping experience that's tailored to their unique needs and preferences.

Job Summary

We're seeking a highly motivated and customer-focused Guest Experience Lead to join our team. As a key member of our store operations team, you'll be responsible for delivering exceptional guest service, driving sales growth, and maintaining a clean and well-maintained store environment.

Key Responsibilities
  • Guest Service: Provide exceptional guest service by anticipating their needs, exceeding expectations, and adhering to our service standards.
  • Sales Growth: Drive sales growth by coaching associates on guest interactions, capturing guest opportunities, and implementing sales strategies.
  • Store Operations: Maintain a clean and well-maintained store environment, including merchandising and window displays.
  • Team Development: Coach and develop team members to achieve store business objectives, including sales, inventory management, and loss prevention.
  • Communication: Communicate effectively with store management, guests, and team members to ensure seamless operations and achieve business goals.
Requirements
  • Age: Must be 18 years of age or older.
  • Experience: Previous retail experience preferred.
  • Physical Ability: Ability to perform tasks that require prolonged standing, sitting, reaching, kneeling, and/or squatting frequently.
What We Offer
  • Competitive Base Pay
  • Paid Time Off
  • Generous Associate Discount
  • 401k with Company Match
  • Advancement Opportunities

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