Key Supervisor

2 months ago

Wilmington, Delaware, United States Bob Evans Restaurants Full time
About the Role

We are seeking a highly motivated and experienced Key Supervisor to join our team at Bob Evans Restaurants. As a Key Supervisor, you will play a critical role in supporting the daily operations and staff of our restaurant, ensuring that our high standards of quality and customer service are consistently met.

Key Responsibilities
  • Leadership and Supervision: Provide daily working supervision of team members during opening and closing shifts to ensure Company standards are maintained and continually improved.
  • Guest Experience: Model professional behavior while creating a warm, friendly, and hospitable atmosphere that encourages team members to perform at their best.
  • Financial Performance: Maximizing the financial success of the restaurant through productive and guest-focused shifts.
  • Operational Efficiency: Opens and/or closes the restaurant in accordance with Company policies and procedures.
  • Guest Resolution: Effectively handles guest complaints resulting in highly satisfied guests.
Requirements
  • Education: High School diploma or equivalent.
  • Experience: Prior experience in a leadership role is required. A minimum of 1-2 years of prior experience in a family, fast-food, or casual dining restaurant is strongly preferred.
  • Skills: Excellent communication skills, strong interpersonal skills and conflict resolution abilities, strong planning and organization skills, dedication to providing exceptional guest service, excellent computer skills, strong analytical/problem-solving skills, exceptional team building capability, basic business math and accounting skills, basic personal computer literacy, ability to manage multiple projects, and ability to be a role model in employee appearance and presentation.
Physical Requirements

The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The physical demands described here are representative of those that must be regularly met by an employee to successfully perform the essential functions of this job. This list is not designed to contain a comprehensive listing of activities and the employer reserves the right to change or assign other duties to this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

While performing the duties of this job, you will regularly be required to:

  • Stand for entire shift and walk for long periods of time without rest or sitting down.
  • Push, lift, carry, and transfer up to 50 pounds.
  • Reach with hands.
  • Use hands to finger, handle, or feel objects, tools, or controls.
  • Bend and stoop.
  • Can taste and smell.
  • Verbally communicate with others.
  • Use close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  • Have ability to freely access all areas of restaurant including selling floor(s), stock area, and register area.

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