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Guest Services Representative

2 months ago

Wilmington, Delaware, United States Method Co. Full time
Position Overview

The Quoin Hotel is actively seeking dynamic and motivated individuals for the role of Front Desk Associate. This position is essential in ensuring that our guests receive exceptional service from the moment they arrive until their departure.

Key Responsibilities

As a Front Desk Associate, you will:

  • Provide a warm and friendly welcome to all guests upon arrival.
  • Manage the check-in and check-out processes efficiently.
  • Assist with guest inquiries and provide concierge services to enhance their stay.
  • Perform bell duties and maintain organization at the reception area.
  • Ensure accuracy in daily financial transactions and accounting procedures.
Ideal Candidate Profile

The ideal candidate will possess:

  • A vibrant personality with a passion for connecting with people.
  • Strong problem-solving skills and the ability to think creatively.
  • A proactive approach to managing a busy work environment.
  • A natural ability to create a welcoming atmosphere for guests.
Qualifications

Applicants should meet the following criteria:

  • Detail-oriented with the ability to multitask effectively.
  • Proficient in computer usage and quick to learn new software.
  • Excellent interpersonal skills and a sincere approach to guest interactions.
  • Effective communication skills in English, both written and verbal.
  • Flexibility to work various shifts, including weekends and holidays.
Benefits Offered

We provide a comprehensive benefits package that includes:

  • Health, Vision, Life, and Dental Insurance
  • 401(k) Retirement Plan
  • Paid Time Off for Vacation, Holidays, Personal, and Sick Days

Method Co. is an equal opportunity employer committed to fostering an inclusive workplace. We welcome applicants from diverse backgrounds and encourage qualified individuals to consider this opportunity.