Technical Support Representative

2 weeks ago


Norcross, Georgia, United States TRC Talent Solutions Full time

Company Overview: TRC Talent Solutions is collaborating with a prominent automotive parts organization to find a skilled Tier One Help Desk Specialist.

Position Overview: This role is a contract-to-hire opportunity that necessitates onsite engagement. Ideal candidates will possess tier one help desk experience, and while prior experience is preferred, recent graduates with relevant IT certifications are encouraged to apply.

Key Responsibilities:

  • Provide first-level support and diagnosis to clients of the Corporate IT Shared Services.
  • Assist in the deployment and upkeep of personal computers.
  • Collaborate with team members to create, validate, and maintain databases for problem resolution.
  • Analyze, document, and resolve initial customer service inquiries related to supported hardware, software, and network systems.
  • Conduct research on support issues when immediate solutions are not available, utilizing resources such as tracking systems and internal documentation.
  • Escalate unresolved issues appropriately and monitor their resolution until customer satisfaction is achieved.
  • Document all incoming inquiries accurately using the incident tracking system, ensuring timely updates to tickets and clients.
  • Keep the Service Desk team and management informed of new support challenges promptly.
  • Continuously seek to enhance call handling and resolution processes.
  • Perform additional job-related tasks as necessary.

Qualifications:

  • At least one year of relevant experience.
  • Exceptional customer service skills.
  • Experience with POS systems is advantageous.
  • Proficiency in Windows Operating Systems, particularly Windows 10.
  • Familiarity with Microsoft Office Applications, especially O365, is a plus.
  • Experience with mobile devices and mobile email support.
  • Knowledge of troubleshooting network connectivity issues.


  • Norcross, Georgia, United States TRC Talent Solutions Full time

    Company Overview:TRC Talent Solutions is collaborating with a prominent automotive parts organization to fill a crucial role in their IT department.Position Summary:The Tier One Help Desk Specialist will be responsible for delivering first-level technical support and customer service to users within the Corporate IT Shared Services framework.Key...


  • Norcross, Georgia, United States TRC Talent Solutions Full time

    Company Overview: TRC Talent Solutions is collaborating with a prominent automotive parts company to fill a critical role in their IT department.Position Summary: We are seeking a Tier One Help Desk Specialist who will provide essential support and assistance to users experiencing technical difficulties.Key Responsibilities:Facilitate the deployment and...


  • Norcross, Georgia, United States TRC Talent Solutions Full time

    Company Overview: TRC Talent Solutions is collaborating with a prominent automotive parts organization to find a dedicated Tier One Help Desk Specialist.Position Overview: This role is a contract-to-hire opportunity that necessitates an onsite presence. Ideal candidates will possess tier one help desk experience or point-of-sale (POS) knowledge. Recent...


  • Norcross, Georgia, United States ConstructConnect Canada Inc Full time

    Customer Service Representative (Temporary Position)Job Category: Customer SupportRequisition Number: CUSTO09807Job OverviewAs a Customer Service Representative, you will play a crucial role in delivering post-sales support services to our clients. This includes assisting with installation, troubleshooting, problem resolution, and maintenance of our products...


  • Norcross, Georgia, United States Ace Industries, Inc. Full time

    Job OverviewAce Industries, Inc. is seeking a highly skilled Applications Specialist to join our team. As a key member of our sales and support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesCustomer Support: Provide timely and effective support to customers via phone, email,...


  • Norcross, Georgia, United States Halco Lighting Technologies Full time

    Job OverviewHalco Lighting Technologies is seeking a highly skilled Lighting Technical Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing expert technical assistance to both internal and external customers.Key Responsibilities:Provide technical solutions to complex lighting-related...


  • Norcross, Georgia, United States Halco Lighting Technologies Full time

    Job OverviewHalco Lighting Technologies is seeking a highly skilled Lighting Technical Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing expert technical assistance to our customers, ensuring their lighting needs are met with precision and care.Key Responsibilities:Provide technical...


  • Norcross, Georgia, United States Tailored Management Full time

    Position: Client Support Representative Schedule: 9am to 5:30pm / ONSITE Compensation: $18.86/hr | Weekly Pay + Optional Benefits Duration: 0-9 month(s) Job Overview The main objective of this role is to serve as a liaison for our organization, delivering exceptional service to our clientele, which may be evaluated through specific performance metrics....


  • Norcross, Georgia, United States Russell Tobin Full time

    Position OverviewJob Title: Optical Customer Support RepresentativeCompensation: $16/hr. to $18/hr. on W2Work Schedule: 40 hours per week (9 AM to 5:30 PM EST)Location: RemoteContract Duration: 6 to 9 months***Prior Optical Experience Required***Role SummaryThe primary objective of this role is to serve as a liaison for our organization, delivering...


  • Norcross, Georgia, United States Eagle Rock Distributing Company Full time

    Job OverviewOn-Premise Sales Support SpecialistPosition Overview:This role involves providing essential backup services, including the sale and servicing of Eagle Rock products, during the temporary absence of Account Managers from their designated routes.Job Attributes:Activity Pace and VarietyDemonstrates a sense of urgency to achieve timely and quality...


  • Norcross, Georgia, United States FactoryFix Full time

    Field Service Technician OverviewWork Schedule: Monday – Friday, 7:30 AM – 4:30 PMCompensation: Starting at $25/hour, with potential for increase based on experienceRole: Field Service TechnicianKey Locations: Various locations in the Southern regionFactoryFix is actively seeking a dedicated Field Service Technician to enhance our Compression Systems and...


  • Norcross, Georgia, United States TRC Talent Solutions Full time

    Company Overview: TRC Talent Solutions is collaborating with a prominent automotive parts organization to find a dedicated Tier One Help Desk Specialist.Position Overview: This role is a contract-to-hire opportunity that necessitates onsite engagement. Ideal candidates will possess tier one help desk experience, with preference given to those with POS...


  • Norcross, Georgia, United States TRC Talent Solutions Full time

    Company Overview: TRC Talent Solutions is collaborating with a prominent automotive parts organization seeking a dedicated Tier One Help Desk Specialist.Position Overview: This role involves providing first-level support and assistance to customers within the Corporate IT Shared Services framework. The position is structured as a contract-to-hire opportunity...


  • Norcross, Georgia, United States Ace Industries, Inc. Full time

    Job OverviewDivision: Distribution Services TeamPosition: Technical Solutions EngineerReports To: Distribution Sales ManagerEmployee Type: Full-timeCompensation: $28.00-$32.00 per hourPosition Summary:Under the guidance of the Distribution Sales Manager, this role is dedicated to delivering customer solutions related to our product offerings. The focus is on...


  • Norcross, Georgia, United States Immucor Full time

    Position: International Customer Service RepresentativeOverviewImmucor, a prominent entity in the field of transfusion and transplantation diagnostics, is dedicated to ensuring patient and donor compatibility on a global scale. Our mission revolves around providing safe, accessible, and affordable solutions for patients requiring blood, organs, or stem...


  • Norcross, Georgia, United States Global Channel Management Full time

    Position OverviewThe role of a Customer Service Specialist is essential for ensuring client satisfaction and maintaining effective communication channels. Qualifications Required:Minimum of 1 year of relevant experience in customer service.High school diploma or GED equivalent.Excellent verbal and written communication skills.Proficiency in electronic...


  • Norcross, Georgia, United States Ameritas Full time

    Ameritas Sales Internship OpportunityAbout the RoleWe are seeking a highly motivated and detail-oriented individual to join our Sales Internship program at Ameritas. As a Sales Intern, you will have the opportunity to learn about the sales process, develop your skills, and gain hands-on experience in the insurance industry.Key ResponsibilitiesLearn about the...


  • Norcross, Georgia, United States Reliable Automatic Sprinkler Co., Inc. Full time

    Company OverviewReliable Automatic Sprinkler Co., Inc. is a worldwide leader in the manufacturing and distribution of fire protection solutions. We pride ourselves on producing top-quality fire sprinklers, valves, and specialized systems, complemented by a comprehensive range of superior system components and exceptional customer service. Our commitment to...


  • Norcross, Georgia, United States Cynet Systems Full time

    Job Overview:As a vital member of our team at Cynet Systems, you will serve as a key point of contact for our clients, ensuring they receive exceptional service and support. Your role will be pivotal in achieving our service excellence goals.Key Responsibilities:Act as a liaison for our clients, delivering outstanding service that meets defined performance...


  • Norcross, Georgia, United States Global Channel Management, Inc Full time

    **Job Summary**Global Channel Management, Inc is seeking a highly skilled Eye Care Customer Service Representative to join our team. As a key member of our customer service department, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Prioritize and Problem Solve Customer Issues: Respond to...