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Optical Customer Support Representative
2 months ago
Job Title: Optical Customer Support Representative
Compensation: $16/hr. to $18/hr. on W2
Work Schedule: 40 hours per week (9 AM to 5:30 PM EST)
Location: Remote
Contract Duration: 6 to 9 months
***Prior Optical Experience Required***
Role SummaryThe primary objective of this role is to serve as a liaison for our organization, delivering exceptional service to our clientele, which can be assessed through established performance metrics.
The responsibilities associated with this position are generally routine, necessitating minimal analytical skills and individual discretion.
Key responsibilities include managing incoming and outgoing communications and addressing customer inquiries effectively.
Core Responsibilities- Deliver outstanding customer service by handling outbound communications via phone, email, and chat, prioritizing and addressing customer inquiries, processing orders, and resolving optical-related technical queries.
- Identify and resolve customer issues and concerns promptly.
- Oversee customer delay lists, expedite overdue jobs through the processing lab, and maintain communication with clients.
- Execute other tasks within the customer service division or other departments as assigned.
- Ensure a tidy and organized workspace.
- Adhere to all organizational policies, regulations, and safety protocols.
Russell Tobin provides eligible employees with comprehensive healthcare benefits, including medical, dental, and vision coverage, along with supplemental options such as accident insurance, critical illness coverage, and hospital indemnity. Additional offerings include a 401(k) retirement plan, life and disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and discounts with select vendors.
Best Regards,
Recruitment Team
