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Client Support Representative

2 months ago

Norcross, Georgia, United States Cynet Systems Full time
Job Overview:

As a vital member of our team at Cynet Systems, you will serve as a key point of contact for our clients, ensuring they receive exceptional service and support. Your role will be pivotal in achieving our service excellence goals.

Key Responsibilities:
  • Act as a liaison for our clients, delivering outstanding service that meets defined performance metrics.
  • Engage in routine tasks that require minimal analysis, focusing on delivering consistent results.
  • Handle both incoming and outgoing communications, addressing client inquiries with professionalism.
  • Work under varying levels of supervision, adapting to the needs of the situation.
  • Deliver quality service by managing client calls, emails, and chat inquiries, prioritizing their needs and resolving issues efficiently.
  • Address and troubleshoot client concerns, ensuring a swift resolution.
  • Monitor client project timelines, facilitating communication regarding any delays.
  • Assist in other departmental tasks as needed, contributing to team objectives.
  • Maintain an organized and tidy workspace, reflecting our commitment to professionalism.
  • Adhere to all company policies and safety protocols.
Qualifications:
  • Successful candidates will demonstrate the ability to perform essential duties effectively.
  • Qualifications listed are indicative of the knowledge, skills, and abilities necessary for this role.
  • Accommodations may be provided to enable individuals with disabilities to fulfill essential functions.
Education and Experience:
  • A high school diploma or equivalent is preferred.
  • A minimum of one year of relevant experience and training is required.
  • No specific certifications are mandated.
Communication Skills:
  • Proficient in telephone and email etiquette.
  • Exhibit active listening skills.
  • Familiarity with digital communication platforms, including email and chat services.
Language Proficiency:
  • Ability to read and understand simple instructions, brief correspondence, and memos.