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Technical Solutions Engineer

2 months ago

Norcross, Georgia, United States Ace Industries, Inc. Full time
Job Overview

Division: Distribution Services Team

Position: Technical Solutions Engineer

Reports To: Distribution Sales Manager

Employee Type: Full-time

Compensation: $28.00-$32.00 per hour

Position Summary:
Under the guidance of the Distribution Sales Manager, this role is dedicated to delivering customer solutions related to our product offerings. The focus is on achieving optimal efficiency and effectiveness while demonstrating the capability to devise solutions for various challenges.


Key Responsibilities:

  • Build customer trust by effectively addressing complex inquiries, which includes customer interaction, vendor investigation, quotation formulation, and liaising with branch sales teams as necessary.

Provide technical guidance and support to team members, including all branch sales personnel.

  • Identify and enhance processes to improve operational efficiencies and develop supportive alternatives.
  • Handle incoming phone inquiries while engaged in the phone queue.
  • Assist customers in purchasing Ace products.
  • Employ effective research techniques to deliver prompt solutions to customer requirements.
  • Maintain accurate and comprehensive documentation of customer orders and the information provided to identify solutions.
  • Respond to customer inquiries and requests promptly and appropriately.
  • Recognize potential additional sales opportunities and refer them to the Business Development team.
  • Demonstrate diligence throughout the sales process to ensure all calls are answered and customers receive timely assistance.
  • Exhibit professionalism and courtesy in all communications with customers and colleagues.
  • Utilize software tools such as NetSuite and Big Commerce to fulfill job responsibilities.
  • Oversee the completion of purchase orders.
  • Process distribution orders accurately.
  • Calculate customer discounts with precision.
  • Support both customers and internal teams as needed.
  • Answer incoming calls to the main operator extension and direct them appropriately.
  • Expedite and monitor order status.
  • Provide freight estimates and invoice requests.
  • Manage returns effectively.
  • Confirm customer orders.
  • Assist distribution team members as required.
  • Perform other assigned duties.


Required Skills:

  • Ability to work autonomously.
  • Strong analytical and problem-solving capabilities.
  • Customer service-oriented mindset.
  • Proficient in building and maintaining positive customer relationships.
  • Exceptional computer proficiency.
  • Outstanding communication abilities.
  • Quality-driven approach.
  • Team player mentality.


Supervisory Responsibilities:
This position does not entail any direct supervisory duties.


Work Environment:
This role is situated in a professional office setting and routinely utilizes standard office equipment, including laptops and smartphones.


Physical Requirements:
The physical demands outlined here are representative of those that must be met by an employee to successfully execute the essential functions of this role.
While performing the duties of this position, the employee may occasionally be required to stand, walk, sit, use hands to manipulate objects, tools, or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, or crawl, talk or hear, and occasionally lift or move up to 20 pounds. Specific vision abilities required for this role include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Sitting: Frequent
Standing/Walking: Frequent
Fine Motor Coordination: Frequent


Material Handling:
Floor to waist: Occasional lifting may occur at all levels from floor to overhead, up to 20 pounds.
Pushing/Pulling: Occasional.
Physical demand is moderate.


Position Type/Expected Hours of Work:
This is a full-time role. Standard working hours are Monday through Friday, 8 a.m. to 5 p.m.


Travel:
No travel is required for this position.


Benefits:
Standard benefits package, including 401(k), paid time off, health, dental, vision, life, and disability insurance.

Company Overview

Ace Industries, Inc., established in 1932, is among the largest and most diversified distributors, manufacturers, and service providers of overhead cranes and hoists in the United States. With fully stocked warehouses, service centers, and sales offices across 25 locations nationwide, Ace's e-commerce platform offers thousands of material handling products to a broad customer base. This includes technical resources that enable users to source repair parts and accessories for critical infrastructure equipment that supports the backbone of our nation.