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Service Support Representative

2 months ago

Norcross, Georgia, United States ConstructConnect Canada Inc Full time

Customer Service Representative (Temporary Position)

Job Category: Customer Support

Requisition Number: CUSTO09807

Job Overview

As a Customer Service Representative, you will play a crucial role in delivering post-sales support services to our clients. This includes assisting with installation, troubleshooting, problem resolution, and maintenance of our products and services. You will respond to customer inquiries and provide solutions to technical issues related to our offerings.

Key Responsibilities

  • Handle incoming calls and evaluate customer requirements.
  • Address customer billing inquiries effectively.
  • Offer product knowledge and support to resolve data-related issues.
  • Facilitate product assistance.
  • Direct calls to the appropriate departments as necessary.
  • May involve making outbound calls to customers.

This job description does not imply that the duties listed are the only responsibilities that team members may be required to perform.

Qualifications

What You Bring to the Team:

  • A high school diploma is required; a bachelor's degree is preferred.
  • At least one year of experience in a call center or customer service environment is preferred.

Work Environment and Physical Demands:

  • Ability to remain in a stationary position for 50% of the workday.
  • Occasional movement around the office to communicate with colleagues and attend meetings.
  • Frequent operation of a computer.
  • Regular verbal communication with peers and management.
  • Ability to analyze details closely.

Equal Opportunity Employer

ConstructConnect Canada Inc is an equal opportunity employer and values diversity in the workplace. We encourage applications from all qualified individuals, including protected veterans and individuals with disabilities.