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Client Support Representative

2 months ago

Norcross, Georgia, United States Tailored Management Full time

Position:
Client Support Representative

Schedule: 9am to 5:30pm / ONSITE

Compensation:
$18.86/hr | Weekly Pay + Optional Benefits

Duration: 0-9 month(s)

Job Overview

The main objective of this role is to serve as a liaison for our organization, delivering exceptional service to our clientele, which may be evaluated through specific performance metrics.

Responsibilities in this role are generally routine, necessitating minimal analysis and individual discretion. Key tasks include managing incoming and outgoing communications and addressing customer inquiries. Supervision may vary from close oversight to general guidance.
All responsibilities must be executed in accordance with established standards while ensuring consistent attendance and readiness for additional hours as required:

Key Responsibilities
Deliver outstanding customer service by handling outbound communications and/or emails and chat, prioritizing and addressing customer inquiries, processing orders and/or modifications, and responding to technical questions related to products.

  • Identify and resolve customer issues and concerns effectively.
  • Oversee customer delays, facilitating the progress of pending orders and maintaining communication with clients.
  • Assist with additional tasks within the customer service division or other departments as needed.
  • Ensure a tidy and organized workspace.
  • Adhere to all organizational policies, regulations, and safety protocols.

Qualifications/Requirements:
To succeed in this position, an individual must be capable of fulfilling each essential duty proficiently. The qualifications listed below represent the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education/Experience

  • High School diploma or equivalent preferred.
  • A minimum of 1 year of relevant experience and/or training is required.

Communication Skills

  • Telephone/Email Etiquette
  • Active Listening
  • Familiarity with electronic communication methods such as email, instant messaging, and chat services
Language Proficiency

  • Ability to read and understand simple instructions, brief correspondence, and memos.