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Eye Care Customer Service Representative

2 months ago

Norcross, Georgia, United States Global Channel Management, Inc Full time

**Job Summary**

Global Channel Management, Inc is seeking a highly skilled Eye Care Customer Service Representative to join our team. As a key member of our customer service department, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Prioritize and Problem Solve Customer Issues: Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Manage Customer Late Lists: Identify and address customer late lists, ensuring timely completion of orders and effective communication with customers.
  • Develop and Maintain Customer Relationships: Foster strong relationships with customers through regular communication and proactive issue resolution.
  • Collaborate with Cross-Functional Teams: Work closely with sales, marketing, and operations teams to ensure seamless customer service and support.

Requirements:

  • Optical or Eye Care Customer Service Experience: Minimum 1 year of experience in optical or eye care customer service.
  • Strong Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate with customers and internal stakeholders.
  • Technical Skills: Proficiency in MS Office and electronic communication tools.

What We Offer:

  • Competitive Salary and Benefits: A comprehensive compensation package, including salary, benefits, and opportunities for professional growth.
  • Collaborative Work Environment: A dynamic and supportive work environment, with a team of experienced professionals.