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Technical Support Professional

2 months ago

Norcross, Georgia, United States Ace Industries, Inc. Full time
Job Overview

Ace Industries, Inc. is seeking a highly skilled Applications Specialist to join our team. As a key member of our sales and support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Customer Support: Provide timely and effective support to customers via phone, email, and in-person interactions.
  • Product Solutions: Develop and implement solutions to customer problems, utilizing your technical expertise and product knowledge.
  • Technical Assistance: Offer technical guidance and assistance to internal teams and customers, ensuring seamless product integration and support.
  • Process Improvement: Identify areas for process improvement and develop strategies to increase efficiency and effectiveness.
  • Documentation: Maintain accurate and detailed records of customer interactions, product information, and technical support provided.
Requirements
  • Technical Expertise: Strong understanding of material handling products and technical resources.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate with customers and internal teams.
  • Problem-Solving Skills: Ability to analyze complex problems and develop creative solutions.
  • Teamwork: Strong teamwork and collaboration skills, with the ability to work effectively in a fast-paced environment.
Working Conditions

This is a full-time position, working Monday through Friday, 8 a.m. to 5 p.m. in a professional office environment. The physical demands of this role include occasional standing, walking, and lifting up to 20 pounds.

Benefits

Ace Industries, Inc. offers a comprehensive benefits package, including 401(k), PTO, health, dental, vision, life, and disability insurance.