Client Success Manager I, Service Provider

2 weeks ago


Columbia, South Carolina, United States Huntress Full time
Job Overview

Reports to: Manager, Channel Account Management

Location: Remote US

Compensation Range: $66,000 base with additional potential variable of $44,000, plus equity

About Us:

Founded in 2015 by former NSA cyber operators, Huntress is a fully remote organization dedicated to ensuring that hackers earn every inch of their access. We focus on safeguarding small to midsize businesses, which are often the most vulnerable to cyber threats.

Our innovative security platform, combined with expert human threat hunters, is designed to stop hidden threats that evade traditional security measures. We offer dynamic products, including Managed EDR, MDR for Microsoft 365, and Managed Security Awareness Training.

Your Role:

As an Account Manager, you will be part of a dedicated sales team aimed at driving growth in Annual Recurring Revenue. Your focus will be on cross-selling additional products and enhancing the retention of existing services among our customer and partner base. This position is essential for nurturing relationships and delivering top-tier cybersecurity solutions through the Huntress platform.

This role emphasizes net dollar retention through product expansion and customer satisfaction, while also fostering partner loyalty and maintaining high engagement levels.

Key Responsibilities:

  • Meet assigned quotas based on expansion and renewal metrics.
  • Act as a trusted advisor to partners, providing solutions that enhance customer satisfaction and promote partner adoption.
  • Uphold and promote Huntress' core values.
  • Establish and maintain strong relationships with key contacts within partner organizations.
  • Implement a comprehensive engagement strategy to ensure effective communication with customers and partners.

Qualifications:

  • Minimum of 2 years in Account Management or Sales roles, preferably targeting mid-market clients.
  • Experience in the SaaS industry is essential.
  • Familiarity with the MSP sector, particularly in cybersecurity, is advantageous.
  • Proficiency with Salesforce or similar CRM tools.
  • Strong proactive approach with a focus on efficiency and effectiveness.

What We Provide:

  • Fully remote work environment since inception.
  • Generous paid time off policy, including vacation and sick leave.
  • 12 weeks of paid parental leave.
  • Comprehensive medical, dental, and vision benefits.
  • 401(k) plan with a 5% contribution from the company.
  • Life and disability insurance options.
  • Stock options available for all full-time employees.
  • One-time reimbursement for home office setup.
  • Annual budget for professional development and education.
  • Monthly digital reimbursement.
  • Access to platforms for personal and professional growth.

Huntress is committed to fostering an inclusive culture where every team member is valued and empowered to contribute authentically.

We uphold a strict non-discrimination policy and are dedicated to protecting small businesses from cyber threats.

Accommodations:

If you require reasonable accommodations during the application or interview process, please reach out to us. Non-accommodation inquiries will not receive a response.

For information regarding your personal data privacy at Huntress, please refer to our privacy page.



  • Columbia, South Carolina, United States Merkle Full time

    Position OverviewThe primary focus of this role is to uphold client satisfaction by delivering outstanding service and generating value for our clients. You will engage daily with clients and collaborate with internal subject matter experts.Key Responsibilities:Oversee the daily implementation of clients' marketing initiatives.Act as the main liaison for...


  • Columbia, South Carolina, United States ICF Full time

    Client Relationship Manager, C&I CFS Engagement (Field) Program Implementation Location: Remote with Local Travel Are you ready to contribute to impactful initiatives? To support our expansion, we are looking for candidates with a robust background in sales and account management. This role necessitates expertise in COMMERCIAL FOOD SERVICE...


  • Columbia, South Carolina, United States Accounting Plus Full time

    Job OverviewAbout This RoleAre you dedicated to delivering exceptional client service while utilizing your accounting knowledge to drive meaningful results? As a Client Financial Services Manager at Accounting Plus, you will be instrumental in fostering the financial well-being of our esteemed clients. Collaborating closely with the Controller/CFO within our...


  • Columbia, South Carolina, United States Acumen IT Full time

    Position: Client Relationship ManagerCompany: Acumen ITLocation: RemoteCompensation: $60,000 - $70,000Employment Type: Full-timeAbout Us:Acumen IT is on a trajectory of growth and is eager to enhance our Client Relationship team. As a prominent Managed Service Provider (MSP), we specialize in delivering all-encompassing IT solutions tailored for small to...


  • Columbia, South Carolina, United States Acumen IT Full time

    Position: Client Relationship ManagerCompany: Acumen ITLocation: RemoteCompensation: $60,000 - $70,000Employment Type: Full-timeAbout Us:Acumen IT is on a trajectory of growth and is eager to enhance our Client Relationship team. As a prominent Managed Service Provider (MSP), we specialize in delivering all-encompassing IT solutions tailored for small to...


  • Columbia, South Carolina, United States Moxy Columbia, SC Full time

    About Us:Moxy Columbia, SC is a dynamic hotel brand known for its innovative approach to hospitality and guest experience.Position Overview:We are seeking a dedicated Sales Manager who will play a pivotal role in driving revenue and fostering client relationships. This position is essential for achieving our financial objectives through strategic account...


  • Columbia, South Carolina, United States Moxy Columbia, SC Full time

    Company Overview:Moxy Columbia, SC is a dynamic hotel that prides itself on delivering exceptional guest experiences. We are seeking a talented Sales Manager to join our team and contribute to our continued success.Role Overview:The Sales Manager is responsible for achieving and surpassing revenue targets by cultivating new business opportunities and...


  • Columbia, South Carolina, United States Gravis Law, PLLC Full time

    Job SummaryGravis Law, PLLC is seeking a highly experienced and skilled Senior Litigation Attorney I to join our team. As a key member of our litigation department, you will be responsible for handling complex legal cases, providing expert advice to clients, and contributing to the growth and success of our firm.Key ResponsibilitiesLead and manage litigation...


  • Columbia, South Carolina, United States Terex Full time

    Position Overview The Key Client Relationship Manager is tasked with overseeing vital client accounts, nurturing enduring partnerships, and cultivating a profound comprehension of the clients' operational requirements. This role is centered on propelling sales advancement, guaranteeing client satisfaction, and optimizing the potential of strategic...


  • Columbia, South Carolina, United States City of Columbia Full time

    CLIENT SERVICES ASSOCIATE (PART TIME) - CITY OF COLUMBIAPOSITION OVERVIEWThis role is pivotal in fostering customer engagement at the City of Columbia; it involves providing membership details and conducting tours for both existing and prospective clients. The associate will manage financial transactions, oversee registrations, and ensure the daily...


  • Columbia, South Carolina, United States US Tech Solutions, Inc. Full time

    Job Overview:We are seeking a dedicated Managed Care Coordinator I to support our team in delivering exceptional healthcare services. This role is primarily remote, with an initial training period conducted onsite. The successful candidate will possess strong computer skills and the ability to manage multiple tasks efficiently.Key Responsibilities:Evaluate...


  • Columbia, South Carolina, United States Paysign, Inc. Full time

    Location Preference: Candidates residing in the Raleigh/Durham/Chapel Hill NC area are preferred.Role Overview: The Account Manager (AM) serves as the primary point of contact for assigned clients, overseeing all facets of contract execution, program implementation, financial oversight, and ongoing account management post-sale. The AM is tasked with...


  • Columbia, South Carolina, United States Paysign, Inc. Full time

    Location Preference: Candidates residing in the Raleigh/Durham/Chapel Hill NC area are preferred.Role Overview: The Account Manager (AM) serves as the primary business relationship steward for designated clients. The AM oversees all facets of contract execution, program management, financial oversight, and post-sales implementation. This role involves...


  • Columbia, South Carolina, United States Paysign, Inc. Full time

    Location Preference: Candidates residing in the Raleigh/Durham/Chapel Hill NC area are preferred.Role Overview: The Account Manager (AM) serves as the primary business relationship manager for designated clients, overseeing all facets of contract, program, financial, and account management during the post-sales implementation and ongoing monthly program...


  • Columbia, South Carolina, United States Merkle Full time

    Position OverviewThe primary focus of this role is to uphold client satisfaction by delivering outstanding service and generating value for our clientele. You will engage daily with clients as well as internal subject matter experts.Key Responsibilities:Oversee the daily implementation of our clients' marketing initiatives.Act as the main liaison for...


  • Columbia, South Carolina, United States Merkle Full time

    Position OverviewThe primary focus of this role is to uphold client satisfaction by delivering outstanding service and generating value for our clientele. You will engage daily with clients and collaborate closely with internal subject matter experts.Key Responsibilities:Oversee the daily implementation of clients' marketing initiatives.Act as the main...


  • West Columbia, South Carolina, United States BlueCross BlueShield of South Carolina Full time

    Position OverviewThe Client Service Specialist plays a crucial role in managing the service model for large group accounts. This position is responsible for:Customer Support: Providing exceptional service to clients and their employees, ensuring their needs are met efficiently.Benefits Education: Educating employees about their benefits options and assisting...


  • Columbia, South Carolina, United States DP Solutions Full time

    Job OverviewCLIENT STRATEGY CONSULTANTAre you a seasoned technical account manager or consultant who excels at assisting clients in overcoming operational challenges? At DP Solutions, we value a family-like atmosphere and prioritize team engagement. We are seeking a dedicated professional for the role of Client Strategy Consultant.Key...


  • Columbia, South Carolina, United States Terex Full time

    Overview The Key Client Relationship Manager at Terex is tasked with overseeing significant client accounts, cultivating enduring partnerships, and gaining a comprehensive understanding of clients' operational requirements. This position emphasizes driving revenue growth, ensuring client satisfaction, and optimizing the potential of strategic alliances....


  • Columbia, South Carolina, United States Terex Full time

    Position Overview The Key Client Relations Manager at Terex is tasked with overseeing vital client accounts, nurturing enduring partnerships, and gaining a comprehensive understanding of the clients' operational requirements. This role emphasizes enhancing sales performance, ensuring client satisfaction, and optimizing the value of strategic alliances....