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Client Relationship Manager

2 months ago

Columbia, South Carolina, United States Merkle Full time
Position Overview

The primary focus of this role is to uphold client satisfaction by delivering outstanding service and generating value for our clientele. You will engage daily with clients and collaborate closely with internal subject matter experts.

Key Responsibilities:

  • Oversee the daily implementation of clients' marketing initiatives.
  • Act as the main liaison for deliverables between the internal Merkle team and clients, ensuring effective tactical execution and account updates.

Qualifications:

  • A bachelor's degree is mandatory.
  • 3-5 years of experience in client services or account management within an advertising agency, marketing firm, or client-side marketing department, with proficiency in:
  • Creative development and production across digital and traditional platforms.
  • Digital marketing strategies.
  • Integrated marketing across multiple channels.
  • Management of extensive and intricate email campaigns.
  • Operational oversight, including leading status meetings and managing campaign logistics and resource allocation.
  • Client relationship management.
  • Familiarity with Salesforce Marketing Cloud, particularly Email Studio, Content Builder, and Journey Builder.

This position is fully remote and reports to the head of delivery.

About Merkle
Merkle is dedicated to being a transformative partner for leading organizations worldwide. With a legacy dating back to 1901 in Tokyo, Japan, and a presence in over 110 markets, we have a proven history of fostering innovation and harnessing the talents of our global network to create impactful growth solutions for our clients. Merkle specializes in end-to-end experience transformation by integrating services across Media, Customer Experience Management, and Creative, while our business transformation approach encourages sustainable growth for brands, individuals, and society.

We are committed to meaningful progress and strive to be a positive force for our people, clients, industry, and society. By placing our people at the center, we cultivate an environment conducive to growth, understanding, and learning, enabling them to excel. We prioritize diversity in our mindset, solutions, and teams to foster an inclusive and equitable workplace.