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Client Relationship Manager, Patient Support

2 months ago

Columbia, South Carolina, United States Paysign, Inc. Full time

Location Preference: Candidates residing in the Raleigh/Durham/Chapel Hill NC area are preferred.

Role Overview: The Account Manager (AM) serves as the primary business relationship steward for designated clients. The AM oversees all facets of contract execution, program management, financial oversight, and post-sales implementation. This role involves addressing client inquiries and orchestrating internal resources to ensure effective responses. Successful candidates will be self-motivated, articulate, and detail-oriented, with the ability to manage multiple programs across various clients while prioritizing incoming requests.

Key Responsibilities:

  • Oversee active programs, including estimating resource requirements, managing schedules, and developing specifications.
  • Monitor billing, budgeting, and revenue streams for accounts.
  • Act as the main point of contact for clients throughout all program phases.
  • Address client issues and track processes to align with client expectations daily.
  • Provide technical support related to hardware, software, and client portals, escalating issues to internal teams as necessary.
  • Assist in documentation efforts aimed at continuous process enhancement.
  • Gather and analyze program data, effectively communicating insights to clients.
  • Identify and pursue new business opportunities with clients, collaborating with the sales team. Manage client-specific projects, including audits and quarterly business reviews.
  • Recommend strategies and solutions for program development in line with the Statement of Work, in partnership with the Director or Associate Director of Client Services.
  • Conduct regular meetings (via phone, web, or in-person) to update clients on program progress, deliver presentations, and discuss potential enhancements.
  • Foster and maintain strong relationships with all internal departments, taking a leadership role among project stakeholders.

Qualifications:

  • Associate or Bachelor's Degree, or equivalent professional experience.
  • Proficient in Microsoft Office Suite.
  • Basic understanding of budgeting and accounting principles.
  • Exceptional verbal and written communication skills.
  • Highly organized and detail-oriented.
  • Strong customer service and interpersonal abilities.
  • A minimum of five years of experience in one or more of the following areas:

Pharmacy (Technician, Pharmacist, or Management), Healthcare Leadership, Pharmaceutical Manufacturing, Patient Services in Pharmaceuticals, Prepaid Industry, Financial Services.

Work Environment: This position is fully remote, with expected travel of 30% nationwide.