Client Relationship Manager, Patient Affordability

2 weeks ago

Columbia, South Carolina, United States Paysign, Inc. Full time

Location Preference: Candidates residing in the Raleigh/Durham/Chapel Hill NC area are preferred.

Role Overview: The Account Manager (AM) serves as the primary business relationship manager for designated clients, overseeing all facets of contract, program, financial, and account management during the post-sales implementation and ongoing monthly program oversight. The AM is tasked with addressing client inquiries and coordinating internal resources to ensure timely and effective responses. Successful candidates will be self-motivated, articulate, and detail-oriented, with the ability to manage multiple programs across various clients while prioritizing incoming requests.

Key Responsibilities:

  • Oversee active programs, including estimating resource requirements, managing schedules, and developing specifications.
  • Monitor billing, budget, and revenue for assigned accounts.
  • Act as the primary point of contact for clients throughout all program phases.
  • Address issues and maintain oversight of all processes related to client needs on a daily basis.
  • Provide technical support for hardware, software, and portals, escalating issues to internal experts as necessary.
  • Assist in documentation efforts aimed at continuous process enhancement.
  • Gather and analyze data regarding program performance and communicate findings effectively to clients.
  • Identify potential business opportunities with clients and collaborate with the sales team. Manage client-specific projects, including audits and quarterly business reviews.
  • Offer strategic recommendations for program initiatives and roadmaps, ensuring alignment with the Statement of Work in collaboration with the Director or Associate Director of Client Services.
  • Conduct regular meetings (via phone, web, or in-person) to update clients on program progress, deliver presentations, and discuss opportunities for program enhancements.
  • Foster and maintain positive relationships with all internal departments, taking a leadership role with all project stakeholders.

Qualifications:

  • Associate or Bachelor's Degree, or equivalent professional experience.
  • Proficient in Microsoft Office Suite.
  • Basic understanding of budgeting and accounting principles.
  • Exceptional verbal and written communication abilities.
  • Detail-oriented with strong organizational skills.
  • Excellent customer service and interpersonal capabilities.
  • A minimum of five years of experience in one or more of the following areas:

Pharmacy (Technician, Pharmacist, or Management Staff), Healthcare Leadership, Pharmaceutical Manufacturing, Pharmaceutical Patient Services, Prepaid Industry, Financial Services.

Work Environment: This position is fully remote, with expected travel of approximately 30% nationwide.

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