Client Manager

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.

Summary Of Position

The Client Manager is primarily responsible for accounting service and relationship management of multiple accounts. The Client Manager will have a proven ability to form relationships with client stakeholders at varying levels within an organization, and the client’s consultant, if applicable.

The position requires an individual who can balance client support, strategic influence, and mobilize and motivate internal resources to resolve client issues. The Client Manager will develop and support retention strategies for an assigned client base; retention responsibilities include contract renewal and product expansion. This individual must be comfortable with quota.

Responsibilities also include utilization support strategies such as benefit design and member communication strategies, including identification of client capabilities. The Client Manager is responsible for conveying the value Teladoc brings in terms of ROI, cost avoidance, population health management, and employee wellness to the client, and the client’s consultant, if applicable.

The Client Manager is also responsible for daily management of client needs, coordination and management of projects, maintenance of client relationships, and upselling of Teladoc products into existing their client base.

Essential Duties And Responsibilities

Relationship Management

Act as primary client interface: manage accounts, meet with clients, review results, ensure client satisfaction with Teladoc Perform account review calls and face-to-face meetings to review value creation, reporting, additional training needs, project status, outstanding issues, and opportunities to integrate additional Teladoc services Coordinate client administrative details with Operations, Finance, Legal, and IT Cultivate and maintain positive relationships with clients Ensure clients experience prompt and professional issue resolution Manage internal and external stakeholders to maximize both retention and growth Develop strategies to align client goals with Teladoc plan goals Work with all functional areas to resolve client inquiries/problems/complaints in a timely manner Develop 12-month client communication plans to drive utilization Facilitate discussions to evaluate client satisfaction and performance against key metrics Develop knowledge and actively seek current information about client’s organizational structure, products, services, and markets serviced Manage the creation, distribution, and review of client reporting Evaluate, approve, and manage special projects/requests, including but not limited to, determining feasibility of request, resource utilization, and ownership of project completion Work closely with Sales to manage client needs and expectations Provide internal management information to assist in the updating of monthly forecasts and billing Use Salesforce database to log activities and sales opportunity management Develop client relationships to support clients use for reference, speaker, and media requests

Revenue Generation

Maintain satisfied clients through consistent client support Direct renewal activities for assigned accounts Learn Teladoc product offerings and value propositions Expand product offering or population covered to meet yearly sales quota

Qualifications Expected For Position

3-5 Years in Healthcare Client Management and sales Undergraduate degree preferred Deadline pressure (Fast paced work environment) Exceptional relationship building & problem-solving skills Positive attitude Excellent oral and written communication skills Excellent analysis and organization skills Proven sales record Dedication and willingness to work hard, often under high production pressure Ability to meet deadlines Team Oriented Detail Oriented Process Oriented Willingness to learn new things Ability to follow written and verbal directions Ability to work on multiple projects, define tasks, and assign priority levels with minimal supervision Proactive, resourceful, strong team player PC proficiency in MS Word, Excel, PowerPoint, Project, and Salesforce Understanding of data and key metrics for client success Ability to build internal relationships to support client management Strategic thinking demonstrated by creative thinking and actions Proficiency in using electronic tools for gathering and storing client information Hunger to exceed expectations and a passion to win

The base salary range for this position is $85,00K-$95,000K. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2024. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.

Why Join Teladoc Health?

A New Category in Healthcare:

Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.

Our Work Truly Matters : Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.

Make an Impact:

In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.

Focus on PEOPLE:

Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment.

Diversity and Inclusion:

At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.

Growth and Innovation:

We’ve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy.

Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health’s Notice of Privacy Practices for U.S. Employees’ Personal information is available at this link.

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