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Client Manager
2 months ago
Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.
Summary Of Position
The Client Manager is primarily responsible for accounting service and relationship management of multiple accounts. The Client Manager will have a proven ability to form relationships with client stakeholders at varying levels within an organization, and the client’s consultant, if applicable.
The position requires an individual who can balance client support, strategic influence, and mobilize and motivate internal resources to resolve client issues. The Client Manager will develop and support retention strategies for an assigned client base; retention responsibilities include contract renewal and product expansion. This individual must be comfortable with quota.
Responsibilities also include utilization support strategies such as benefit design and member communication strategies, including identification of client capabilities. The Client Manager is responsible for conveying the value Teladoc brings in terms of ROI, cost avoidance, population health management, and employee wellness to the client, and the client’s consultant, if applicable.
The Client Manager is also responsible for daily management of client needs, coordination and management of projects, maintenance of client relationships, and upselling of Teladoc products into existing their client base.
Essential Duties And Responsibilities
Relationship Management
Act as primary client interface: manage accounts, meet with clients, review results, ensure client satisfaction with Teladoc
Perform account review calls and face-to-face meetings to review value creation, reporting, additional training needs, project status, outstanding issues, and opportunities to integrate additional Teladoc services
Coordinate client administrative details with Operations, Finance, Legal, and IT
Cultivate and maintain positive relationships with clients
Ensure clients experience prompt and professional issue resolution
Manage internal and external stakeholders to maximize both retention and growth
Develop strategies to align client goals with Teladoc plan goals
Work with all functional areas to resolve client inquiries/problems/complaints in a timely manner
Develop 12-month client communication plans to drive utilization
Facilitate discussions to evaluate client satisfaction and performance against key metrics
Develop knowledge and actively seek current information about client’s organizational structure, products, services, and markets serviced
Manage the creation, distribution, and review of client reporting
Evaluate, approve, and manage special projects/requests, including but not limited to, determining feasibility of request, resource utilization, and ownership of project completion
Work closely with Sales to manage client needs and expectations
Provide internal management information to assist in the updating of monthly forecasts and billing
Use Salesforce database to log activities and sales opportunity management
Develop client relationships to support clients use for reference, speaker, and media requests
Revenue Generation
Maintain satisfied clients through consistent client support
Direct renewal activities for assigned accounts
Learn Teladoc product offerings and value propositions
Expand product offering or population covered to meet yearly sales quota
Qualifications Expected For Position
3-5 Years in Healthcare Client Management and sales
Undergraduate degree preferred
Deadline pressure (Fast paced work environment)
Exceptional relationship building & problem-solving skills
Positive attitude
Excellent oral and written communication skills
Excellent analysis and organization skills
Proven sales record
Dedication and willingness to work hard, often under high production pressure
Ability to meet deadlines
Team Oriented
Detail Oriented
Process Oriented
Willingness to learn new things
Ability to follow written and verbal directions
Ability to work on multiple projects, define tasks, and assign priority levels with minimal supervision
Proactive, resourceful, strong team player
PC proficiency in MS Word, Excel, PowerPoint, Project, and Salesforce
Understanding of data and key metrics for client success
Ability to build internal relationships to support client management
Strategic thinking demonstrated by creative thinking and actions
Proficiency in using electronic tools for gathering and storing client information
Hunger to exceed expectations and a passion to win
The base salary range for this position is $85,00K-$95,000K. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2024. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.
Why Join Teladoc Health?
A New Category in Healthcare:
Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.
Our Work Truly Matters : Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.
Make an Impact:
In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.
Focus on PEOPLE:
Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment.
Diversity and Inclusion:
At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.
Growth and Innovation:
We’ve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.
As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy.
Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health’s Notice of Privacy Practices for U.S. Employees’ Personal information is available at this link.
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