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Front Office Representative

2 months ago

Newark, United States Fresh Form Draft Full time
Front Office Representative

Department: Questify Fitness

Employment Type: Full Time

Location: Newark, NJ

Compensation: $950 - $1,250 / week

Description

At Questify Fitness, we're not just a gym; we're your partner on your journey to a healthier, happier, and more vibrant life. Whether you're a seasoned fitness enthusiast or taking your first steps towards a healthier lifestyle, we're here to support you every step of the way.

Job Description:

We are is seeking a personable and organized Front Office Representative to join our team. As the first point of contact for clients and visitors, you will be responsible for ensuring a positive experience by managing front office operations efficiently and providing top-notch customer service.
Pay Range: $950 - $1250 weekly
Full time

Key Responsibilities

  • Welcome and greet clients, visitors, and staff in a friendly and professional manner.
  • Answer and direct phone calls, and respond to emails and inquiries promptly.
  • Manage appointment scheduling and coordinate meeting rooms as needed.
  • Handle check-ins, check-outs, and payments, ensuring accuracy and compliance with company policies.
  • Maintain a clean and organized reception area, including monitoring and stocking necessary supplies.
  • Provide information about Questify Fitness services, classes, and membership options.
  • Assist in administrative tasks such as filing, data entry, and maintaining records.
  • Resolve customer issues or escalate them to the appropriate department.
Skills, Knowledge and Expertise
  • High school diploma or equivalent; additional certification in office administration or customer service is a plus.
  • Proven experience as a Front Office Representative, Receptionist, or in a similar customer-facing role.
  • Strong communication and interpersonal skills.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and office equipment (e.g., fax machines, printers).
  • Excellent organizational skills and attention to detail.
  • Ability to multitask and manage time effectively in a fast-paced environment.
Benefits
  • Health, dental, and vision insurance.
  • Paid time off (PTO) and holiday pay.
  • 401(k) plan with company match.
  • Professional development opportunities.
  • Gym membership and wellness programs.
  • Employee discounts on Questify Fitness products and services.