Front Desk Representative
4 weeks ago
Job Summary
We are seeking a highly skilled and dynamic Guest Service Representative to join our team at the Courtyard Newark - University of Delaware. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.
Responsibilities
- Process all guest check-ins and check-outs according to established hotel requirements.
- Manage guest complaints and ensure guest satisfaction.
- Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
- Generate, print and distribute daily reports to designated departments/personnel.
- Resolve discrepancies on the room status report with Housekeeping.
- Adhere to payment, cash handling and credit policies/procedures.
Requirements
- High school diploma or equivalent.
- Minimum one year customer service experience; previous hotel experience preferred.
- Relevant computer experience.
- Knowledge of local activities and attractions appropriate for clientele.
- Demonstrated problem-solving abilities.
- Strong multi-tasking skills in a fast-paced environment.
- Ability to follow directions and work both independently and with a team.
About Us
Shaner Hotel Group is a leading hospitality owner-operator and management company with a portfolio of over 65 properties across 14 states and four countries. We are committed to providing exceptional service to our guests and creating memorable experiences for them.
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