Front Desk Representative

4 weeks ago


Newark, Delaware, United States Shaner Hotel Group Full time

Job Summary

We are seeking a highly skilled and dynamic Guest Service Representative to join our team at the Courtyard Newark - University of Delaware. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.

Responsibilities

  • Process all guest check-ins and check-outs according to established hotel requirements.
  • Manage guest complaints and ensure guest satisfaction.
  • Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
  • Generate, print and distribute daily reports to designated departments/personnel.
  • Resolve discrepancies on the room status report with Housekeeping.
  • Adhere to payment, cash handling and credit policies/procedures.

Requirements

  • High school diploma or equivalent.
  • Minimum one year customer service experience; previous hotel experience preferred.
  • Relevant computer experience.
  • Knowledge of local activities and attractions appropriate for clientele.
  • Demonstrated problem-solving abilities.
  • Strong multi-tasking skills in a fast-paced environment.
  • Ability to follow directions and work both independently and with a team.

About Us

Shaner Hotel Group is a leading hospitality owner-operator and management company with a portfolio of over 65 properties across 14 states and four countries. We are committed to providing exceptional service to our guests and creating memorable experiences for them.



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