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Front Desk Representative

1 month ago

Newark, Delaware, United States Shaner Hotel Group Full time
Job Description

We are seeking a highly skilled and dynamic Guest Service Representative to join our team at the Courtyard Newark - University of Delaware. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.

Responsibilities:

  • Process guest check-ins and check-outs in a timely and efficient manner
  • Manage guest complaints and resolve issues in a professional and courteous manner
  • Provide information and recommendations to guests on local attractions and activities
  • Maintain accurate records and reports, including room status and guest requests
  • Work collaboratively with other departments to ensure seamless guest experience

Requirements:

  • High school diploma or equivalent required
  • Minimum one year customer service experience, with previous hotel experience preferred
  • Relevant computer experience and knowledge of local activities and attractions
  • Strong problem-solving abilities and multi-tasking skills
  • Ability to work a flexible schedule, including weekends and holidays

About Us:

Shaner Hotel Group is a leading hospitality owner-operator and management company, with a portfolio of over 65 properties across the US and internationally. We are committed to providing exceptional service and experiences to our guests, and we are seeking like-minded individuals to join our team.