Front Desk Agent/Guest Services Representative
5 days ago
We are seeking a highly motivated and customer-focused Front Desk Agent/Guest Services Representative to join our team at the Courtyard Newark - University of Delaware. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay is comfortable and enjoyable.
Responsibilities- Process guest check-ins and check-outs in a timely and efficient manner.
- Respond to guest inquiries and resolve any issues or concerns in a professional and courteous manner.
- Manage guest room assignments and ensure accurate room inventory.
- Process payments and handle cash and credit transactions.
- Maintain a clean and organized front desk area, including the lobby and surrounding areas.
- Collaborate with other hotel staff to ensure seamless guest service.
- High school diploma or equivalent required.
- Previous customer service experience preferred.
- Ability to work a flexible schedule, including weekends and holidays.
- Strong communication and problem-solving skills.
- Ability to work in a fast-paced environment.
Shaner Hotels is a leading hospitality owner-operator and management company with a portfolio of over 65 properties across the United States and internationally. We are committed to providing exceptional service and creating memorable experiences for our guests.
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