Front Desk Agent/Guest Services Representative

5 days ago


Newark, Delaware, United States Shaner Hotel Group Full time
About the Role

We are seeking a highly motivated and customer-focused Front Desk Agent/Guest Services Representative to join our team at the Courtyard Newark - University of Delaware. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay is comfortable and enjoyable.

Responsibilities
  • Process guest check-ins and check-outs in a timely and efficient manner.
  • Respond to guest inquiries and resolve any issues or concerns in a professional and courteous manner.
  • Manage guest room assignments and ensure accurate room inventory.
  • Process payments and handle cash and credit transactions.
  • Maintain a clean and organized front desk area, including the lobby and surrounding areas.
  • Collaborate with other hotel staff to ensure seamless guest service.
Requirements
  • High school diploma or equivalent required.
  • Previous customer service experience preferred.
  • Ability to work a flexible schedule, including weekends and holidays.
  • Strong communication and problem-solving skills.
  • Ability to work in a fast-paced environment.
About Us

Shaner Hotels is a leading hospitality owner-operator and management company with a portfolio of over 65 properties across the United States and internationally. We are committed to providing exceptional service and creating memorable experiences for our guests.



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