Front Desk Operations Manager

4 days ago

Newark, Delaware, United States Tharaldson Hospitality Full time

Job Summary

We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Tharaldson Hospitality. As a key member of our front office team, you will be responsible for coordinating the daily activities of the hotel, providing exceptional customer service, and supporting the General Manager in achieving our business objectives.

Key Responsibilities

  • Coordinate front office activities, including guest registration, check-in, and check-out processes
  • Provide exceptional customer service, responding to guest inquiries and resolving issues in a timely and professional manner
  • Supervise and train front desk staff, ensuring they meet our high standards of service and quality
  • Assist the General Manager in managing the front office budget, ensuring efficient use of resources and maximizing revenue
  • Develop and implement strategies to improve guest satisfaction, loyalty, and retention
  • Collaborate with other departments, such as housekeeping and food and beverage, to ensure seamless operations and excellent guest experiences

Requirements

  • 1-2 years of experience in a front desk or supervisory role in a hotel or hospitality setting
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management
  • Strong problem-solving and conflict resolution skills, with the ability to think critically and make sound judgments
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities simultaneously
  • Knowledge of hotel operations, including front office systems, guest services, and revenue management
  • Ability to maintain confidentiality and handle sensitive information with discretion

What We Offer

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

How to Apply

If you are a motivated and experienced professional looking for a challenging and rewarding role in a dynamic hospitality environment, please submit your application, including your resume and a cover letter, to [insert contact information].

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Language Ability

Ability to read, write, and speak English fluently, with excellent communication and interpersonal skills.

Math Ability

Ability to calculate figures and amounts, including discounts, interest, and percentages.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in writing, orally, or diagram form.

Computer Skills

Proficiency in Microsoft Office, including Word, Excel, and Outlook, with experience in hotel property management systems and other relevant software.

Certificates and Licenses

None required.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to work near moving mechanical parts; fumes or airborne particles and toxic or caustic chemicals.

The employee is occasionally exposed to wet or humid conditions (non-weather); work in high, precarious places; extreme cold (non-weather); extreme heat (non-weather) and risk of electrical shock.

The noise level in the work environment is usually moderate.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel and reach with hands and arms.

The employee is frequently required to walk, climb or balance stoop, kneel, crouch, or crawl and talk or hear.

The employee is occasionally required to sit and taste or smell.

The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.

Language Code

en

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