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Manager of Patient Access
2 months ago
Job Description - Manager of Patient Access - (Full Time, Day shift) (26905)
Job Description
Manager of Patient Access - (Full Time, Day shift)
-
26905
Description
Job Summary
Develops, manages, and improves the access to care for Nicklaus Children's Pediatric Specialists. Collaborates with teams across NCHS to create and implement a process improvement plan for access to services and promotes visibility of access to care metrics across the practices to support improvement.
Job Specific Duties
Reviews and revises current department policies and procedures as documented and reported, as well as, implement new policies to confirm with current practices when required, as observed and reported.
Responsible for creating clear structure for patient registration, scheduling, referral, authorization, and eligibility services.
Oversees and collaborate with division directors to support efficient placement and patient throughput across the continuum of care.
Create process flow to monitor and approve changes to templates.
Develops dashboards, reports, and reporting structure to promote visibility of access to care metrics.
Creates a process improvement plan that generate strategy and operational initiatives across each practice through collaborating with upper management to improve access to care.
Counsels practices on their access and opportunities to improve.
Creates, develops, and disseminates training tools for the staff.
Continuously focused on meeting metrics and proactively identifying areas of opportunity by working collaboratively, professionally, and fostering positive relationships with both internal and external peers.
Ensures optimal access to care via entry points to NCHS-affiliated entities via partnership with practice administrators to optimize provider schedules, customer care center to optimize scheduling, and all other patient access functions.
Promotes communication across NCHS by conducting management and staff meetings with personnel and interaction with the staff in the clinical areas on a daily basis as observed or reported.
Understand and be able to speak to all aspects of Patient Access from technology, processes, and regulations.
Qualifications
Bachelor's Degree
in
Health Administration or Business Administration
1-3 years
of p
rogressively responsible management/administrative experience in physician practice management including oversight of multiple physicians
Knowledge, Skills, and Abilities
Master's Degree in Health Administration, or Business Administration preferred.
Strategic, business planning, detailed implementation plans, and tactical execution experience preferred.
Strong knowledge of physician practice financials and payor reimbursement preferred.
Analytical skills.
Knowledge of LEAN methodologies.
A systematic, logical approach to problem solving, decision making, development, and administration of systems to address day-to-day issues and the long-term improvement needs of the practice.
Knowledge of third party payer eligibility and authorization requirements.
Management and leadership skills.
Able to relate cooperatively and constructively with clients and co-workers; effectively monitor and develop the abilities of subordinates.
Computer savvy with proficiency in Microsoft Word, Excel, Access, and PowerPoint. Ability to learn appropriate software application(s).
Ability to prepare and present comprehensive reports and presentations.
Excellent interpersonal, verbal, and written communication skills, including strong listening skills.
Ability to exercise a high degree of initiative, judgment, discretion, and decision-making to achieve organizational goals.
Flexibility in planning and managing projects with the ability to oversee and coordinate various activities concurrently. Anticipate changes and adjust accordingly in a fast-paced environment to meet the competing deadlines of a variety of tasks, problems, and projects..
Ability to manage outside of formal authority.
Ability to effect measurable change within the practices.
A personal demeanor consistent with the iCREATE Way, contributing to a positive, and supportive work environment for physicians and administrative team members.
Ability to assume challenging and special projects while working with minimal supervision.
Job
Job
:
Management
Primary Location
#J-18808-Ljbffr
