Patient Registration Representative

4 weeks ago

Doral, United States University of Miami Full time

Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet . Transforming Lives The University of Miami is among the top research universities and academic medical centers in the nation, and one of the largest private employers in South Florida. With more than 16,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe. The University is committed to fostering a culture of belonging, where everyone feels valued and has the opportunity to add value. Through values of Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity, and Teamwork (DIRECCT) the U community works together to create an environment driven by purpose, excellence, community, and service. The Patient Access department has an exciting opportunity for full-time Patient Registration Representatives in multiple locations: Coral Gables, Palmetto Bay, Downtown Miami, Doral, Kendall, and Broward. Responsibilities: Perform all on-site patient access registration related functions promptly without compromising patient safety, quality, service levels, and reimbursement. Comply and abide with all established UHealth policies and procedures related to Patient Access and State/Federal regulations. Identify and collect patient’s self-pay responsibility including co-pays, deductibles, co-insurances, self-pay discount rates, global packages, and previous outstanding balances for both technical and professional components in POS 11 and 22 clinics. Knowledge, Skills, and Abilities: Excellent verbal and written communications skills in English. Bilingual (English/Spanish, English/Creole, English/French, English/Arabic) a plus. Must possess excellent critical thinking, analytical, troubleshooting, problem resolution, and customer service skills. Excellent mathematical and cash management skills. Knowledge of medical terminology preferred. Ability to work as an integral team member under minimal supervision, in a fast-paced, complex, and highly stressful environment. Excellent interpersonal skills and ability to work effectively with physicians, co-workers, other departments, and patients of all ages, and from across a broad range of cultural and socio-economic backgrounds. Computer literate and ability to use multiple systems and acquire proficiency in the following electronic systems: UChart, Cadence/Prelude/Enterprise Billing, Passport HealthWorks Compliance Checker, Availity, RIS-PACS, CaneCare, UMCare, Intellidose, MCSL, Experian, and all online verification systems used by contracted payors. Minimum Qualifications: High School Diploma required; Bachelor’s degree preferred. Patient Access Representative 1 - Minimum of one (1) year experience in customer service; experience in a healthcare related setting preferred. Patient Access Representative 2 - Minimum of two (2) years experience in customer service; experience in a healthcare related setting preferred. Patient Access Representative 3 - Minimum of three (3) years experience in customer service; experience in a healthcare related setting preferred. Any appropriate combination of relevant education, experience and/or certifications may be considered. The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more. Patient safety is a top priority. As a result, during the Influenza season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment. The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Job Status: Full time Employee Type: Staff Pay Grade: c101 #J-18808-Ljbffr

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