Patient Access Specialist 1

2 weeks ago


Doral, Florida, United States University of Miami Full time
Position Title: Patient Access Representative 1 (On-Site)

Location: Doral, FL

Employment Type: Full-time

Job Overview:
The Patient Access department is seeking a dedicated and proactive Patient Access Representative 1 to join our team on-site at the UHealth campus. This role is essential in ensuring a seamless patient experience and upholding the highest standards of service.

Key Responsibilities:
  • Act as a Patient Advocate and Service Ambassador, creating a positive first impression and providing exceptional service to both internal and external customers.
  • Conduct all on-site patient access registration functions efficiently while prioritizing patient safety and service quality.
  • Adhere to all established policies and procedures related to Patient Access, as well as State and Federal regulations.
  • Identify and collect patients' financial responsibilities, including co-pays and deductibles, to minimize accounts receivable and collection costs.
  • Perform additional duties as required based on departmental needs.

Qualifications:
  • High School Diploma required; Bachelor's degree preferred.
  • Minimum of one year of customer service experience required; experience in a healthcare setting is advantageous.
  • Strong verbal and written communication skills in English; bilingual candidates (English/Spanish, English/Creole, English/French, English/Arabic) are encouraged to apply.
  • Excellent analytical, problem-solving, and customer service skills.
  • Proficient in mathematical and cash management skills.
  • Familiarity with medical terminology is preferred.
  • Ability to work effectively as part of a team in a fast-paced environment.
  • Computer literacy and proficiency in various electronic systems are essential.

Benefits:
The University of Miami offers competitive salaries and a comprehensive benefits package, including medical, dental, and tuition remission.

Commitment to Safety:
Patient safety is our top priority. Employees providing services to patients are required to receive an annual influenza vaccination during the flu season.

The University of Miami is an Equal Opportunity Employer, welcoming applications from all qualified individuals, including females, minorities, protected veterans, and individuals with disabilities.

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