Senior Manager of Patient Engagement

2 weeks ago


Doral, Florida, United States University of Miami Full time
Position Title: Senior Manager of Patient Engagement

Location: Doral, FL

Employment Type: Full-time

Job Overview:
The University of Miami is seeking a dedicated Senior Manager of Patient Engagement to enhance the overall experience for patients, families, and staff at our medical center. This role is pivotal in shaping and executing strategic initiatives aimed at delivering exceptional service and satisfaction.

Key Responsibilities:
1. Collaborate with clinical and administrative leaders to design and implement programs that improve patient and employee experiences.
2. Analyze patient feedback and data to identify opportunities for enhancement and to advocate for best practices.
3. Engage with both internal and external stakeholders to manage high-impact projects that elevate patient satisfaction.
4. Monitor and report on patient satisfaction metrics, ensuring continuous improvement in service delivery.
5. Lead training sessions for new hires and ongoing staff development focused on patient experience.
6. Address patient concerns promptly, integrating feedback into quality improvement initiatives.

Qualifications:
Education:
- Bachelor's degree in a relevant field required.
- Master’s degree in Business Administration or Health Services Administration preferred.

Experience:
- A minimum of 5 years of relevant experience, including leadership roles.

Skills:
- Excellent communication and interpersonal skills.
- Strong analytical abilities and proficiency in data management.
- Capability to manage budgets and departmental operations effectively.
- Proficient in Microsoft Office and other relevant software.

Additional Information:
The University of Miami offers a competitive salary and a comprehensive benefits package, including medical and dental coverage, tuition remission, and more. Patient safety is a priority, and compliance with health regulations is mandatory for all employees. The University of Miami is an Equal Opportunity Employer, encouraging applications from diverse backgrounds.

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