Patient Access Associate

3 months ago

Doral, United States University of Miami Full time

Current Employees:

If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this .

**** $1,000 Sign On Bonus ****

The Patient Access department has an exciting opportunity for a full time Patient Access Associate to work at the UHealth Doral Campus.The Patient Services Associate projects a professional and welcoming demeanor and welcomes visitors (i.e., vendors, customers, patients, staff, students etc.) to the department by promptly greeting them, in person or on the telephone, and answering or referring their inquiries appropriately. 

Serves as the first point of contact for patients and customers entering facility/department.

Projects a welcoming professional demeanor and promptly greets and provides assistance by responding to routine questions and wayfinding information.

Interacts and works effectively with patients of all ages, and the healthcare team to ensure a favorable first impression and positive patient/customer experience.

Obtains patient identification and compares against information in EMR, to properly identify patient before marking as present.

Assists patients in navigating self-serve kiosks.

Queues patients for check-in/out.

Identifies patients arriving late and communicates with clinical team.

Confirms patient identity and places wristband on patients.

Identifies patients at risk of falls and places appropriate wristband.

Provides updates to patients waiting in reception area.

Interfaces effectively with all members of the healthcare team and keeps patients informed of any delays.

MINIMUM REQUIREMENTS:

High School Diploma required.

Customer Service Experience preferred

Knowledge, Skills, and Abilities:

Tier 1 essential worker that provides critical functions that cannot be paused in traditional and non-traditional healthcare settings.

 Subject to potential contact/exposure to patients who can transmit contagious diseases.

Able to be available 30 minutes prior to opening and after clinic ends, which fluctuates depending on clinic and provider, in addition to weekends, evenings, holidays, and during disastrous events (e.g., hurricanes, pandemics, etc.)

Able to float and provide coverage without advance notice based on daily organizational needs, including working in offsite locations, tents or having to come onsite if working remotely.

Onsite presence is required to fulfill role regarded as vital in the delivery of healthcare services regardless of environmental conditions. 

Adherence to punctuality and attendance standards, remaining flexible to meet departmental needs and ensure appropriate clinic flow.

Ability to navigate multiple systems and independently service patients promptly in a fast paced, constantly changing environment.

Knowledge of health care regulatory guidelines and compliance including but not limited to: OSHA, HIPAA, JC, AHCA, EMTALA, and CMS.

Ability to recognize, analyze, solve, and de-escalate issues that may arise during workday by applying sound judgement and critical thinking. 

Strong telephone contact handling skills and active listening.

Ability to adapt/respond to different types of situations and personalities.

Excellent communication and presentation skills.

Ability to prioritize and manage time effectively.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click for additional information.

Job Status:

Full time

Employee Type:

Staff

Pay Grade:

H2

  • Patient Access Specialist

    2 months ago

    Doral, United States Syneos Health inVentiv Health Commercial LLC Full time

    Description You are an expert facilitator: you open doors, foster communication, and bridge the gap. In this role, you will be responsible for the successful growth of patient access initiatives of our client within the assigned geographic territory. The primary focus of the Patient Access Specialist is to leverage strategic insights within targeted...

  • Patient Access Representative 3, On Site, Full Time

    6 months ago

    Doral, United States The University of Miami Full time

    Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet. Location: UHealth Tower - Emergency Department Shift Days:...

  • Attending Physician, Jackson West Emergency Department, Full time, Variable schedule

    4 months ago

    Doral, United States Public Health Trust of Dade Co Full time

    Department: Jackson West Medical Center Emergency Department Address: 2801 NW 79th Avenue, Doral, FL 33122 Shift Details: Variable days/nights, 7:00AM - 7:00PM & 7:00PM -7:00AM Jackson West Medical Center Why Jackson West Medical Center We have created a state-of-the-art environment where patients and their loved ones feel safe and cared for like family and...

  • Office Support Specialist

    4 weeks ago

    Doral, Florida, United States The Glutathione Co. Full time

    We are seeking a reliable and flexible Office Associate to join our team. This position operates on an as-needed basis, meaning you will be called in whenever work is available. We guarantee a minimum of 4 hours per shift, with a pay rate of $25.00 per hour.While the number of hours you can expect to work will vary, we will provide a couple of days' notice...

  • Home Health Speech Therapist

    1 month ago

    Doral, United States CenterWell Home Health Full time

    Become a part of our caring community and help us put health first The Speech Therapist will perform patient assessments, develop individual treatment plans, liaising with teachers, family members, and other healthcare professionals, administering therapy and monitoring progress, and ensuring patients and their families are informed of new treatments and...

  • Customer Experience Advocate

    5 months ago

    Doral, United States Lennar Homes Full time

    It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. Customer Experience Advocate We are Lennar Mortgage Lennar Mortgage is centered around personal growth, innovation, and diversity. We are looking for a new team member who shares our passion and dedication...

  • Utilization Management LPN

    4 weeks ago

    Doral, United States Actalent Full time

    Utilization Management Nurse Job Description The role of the Utilization Management (UM) Nurse is to promote quality, cost-effective outcomes for a population by facilitating collaboration and coordination across settings, identifying member needs, planning for care, monitoring the efficacy of interventions, and advocating to ensure members receive the...

  • Utilization Management LPN

    4 weeks ago

    Doral, United States Actalent Full time

    Utilization Management Nurse Job Description The role of the Utilization Management (UM) Nurse is to promote quality, cost-effective outcomes for a population by facilitating collaboration and coordination across settings, identifying member needs, planning for care, monitoring the efficacy of interventions, and advocating to ensure members receive the...

  • Travel Nurse RN

    1 month ago

    Doral, United States trustaff Full time

    About this jobAs an Operating Room Nurse, or OR RN, you'll be responsible for patient care in the preoperative, intraoperative, and postoperative phases of a patient's surgical experience. OR RN job duties include patient education, circulating and/or scrubbing, and working closely with surgeons, anesthesiologists, and surgical technologists during and after...

  • Business Banking Client Specialist

    4 months ago

    Doral, United States First Horizon Bank Full time

    Location: On site at location listed in job posting   Summary Provide assistance to the Commercial and Private Banking Relationship Managers. Key Responsibilities Include Provide Commercial Lending Support to Commercial Relationship Managers  Review and Fund Loans Assist with maintaining Relationship Managers portfolios – clear loan, collateral...

  • Business Banking Client Specialist

    4 months ago

    Doral, United States First Horizon Bank Full time

    Job DescriptionLocation: On site at location listed in job posting SummaryProvide assistance to the Commercial and Private Banking Relationship Managers.Key Responsibilities IncludeProvide Commercial Lending Support to Commercial Relationship Managers Review and Fund LoansAssist with maintaining Relationship Managers portfolios – clear loan, collateral...

  • Physician Assistant

    4 weeks ago

    Doral, Florida, United States Weatherby Healthcare Full time

    Job Title: Physician Assistant - Family Practice Locum Tenens OpportunityJob Description:Weatherby Healthcare is seeking a skilled Physician Assistant to fill a locum tenens opportunity in Family Practice. This position offers a unique chance to work in a dynamic environment and provide high-quality patient care.Key Responsibilities:Provide medical care to...

  • Nurse Care Specialist

    4 weeks ago

    Doral, Florida, United States Maxicare Select Inc Full time

    At Maxicare Select Inc, we are dedicated to providing quality home health care services to the South Florida area. We are seeking compassionate and reliable Per-Diem Registered Nurses in Dade county to join our team of healthcare professionals.Key Responsibilities:Visit patients in their homes for one-on-one visits, providing wound care, injections, and IV...

  • NCLEX Specialist

    1 month ago

    Doral, United States West Coast University, Inc. Full time

    Come care with us at West Coast University! As a Nclex Specialist for a certified Great Place to Work, you will guide nursing students to do more than change their own lives - you will help change the lives of every patient they treat throughout their careers in healthcare. At West Coast University you will have the opportunity to share your success story...

  • Home Health Care Registered Nurse

    4 weeks ago

    Doral, Florida, United States Maxicare Select Inc Full time

    Maxicare Select Inc is a licensed and accredited worker's compensation and private duty home health agency. We are proud to be serving the community with quality home health care services. Our growth is a testament to the quality service we provide, and we are now seeking compassionate and reliable individuals to fill the role of Registered Nurse in our...

  • Dermatology Professor

    1 month ago

    Doral, Florida, United States University of Miami Health System Full time

    Job Title: Associate Professor of Clinical DermatologyThe University of Miami Health System is seeking a highly qualified Associate Professor of Clinical Dermatology to join our esteemed team. As a leading academic institution, we strive for excellence in education, research, and clinical care.Job Summary:We are looking for a talented dermatologist to serve...

  • Clinical Faculty, Open Rank

    7 months ago

    Doral, United States University of Miami Health System Full time

    The University of Miami Health System, Miller School of Medicine is initiating a search for an Assistant/Associate/Professor of Otolaryngology.This position is a full-time fellowship-trained Laryngologist for the Otolaryngology academic practice. Must be a board- certified or board- eligible MD in Otolaryngology.This position involves clinical practice,...

  • Registered Nurse, Medical Intensive Care, Full-time

    2 months ago

    Doral, United States UHealth Tower Full time

    Registered Nurse, Medical Intensive Care, Full-time Current Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.The University...

  • Registered Nurse, Surgical Intensive Care, Per-diem

    2 months ago

    Doral, United States UHealth Tower Full time

    Registered Nurse, Surgical Intensive Care, Per-diem Current Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.The University...

  • Diagnostic Imaging Specialist

    4 weeks ago

    Doral, Florida, United States University of Miami Full time

    Job SummaryThe University of Miami Health System is seeking a highly skilled Ultrasound Technologist II to join our team. As a key member of our radiology department, you will be responsible for performing complex ultrasound procedures and providing exceptional patient care.Key ResponsibilitiesCoordinate and manage scheduling and patient flow for...