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Patient Services Coordinator
2 months ago
As a Patient Services Coordinator at CORA, you’ll be a vital part of our clinic support team by providing
meaningful patient interactions
and exceptional customer service. You’ll perform a wide range of administrative tasks at the front desk of a dynamic therapy office, and above all, you’ll help create a great first impression and overall patient experience by demonstrating empathy and enthusiasm.
This is a full-time position .
Who We Are:
CORA Physical Therapy
provides a full range of outpatient services for clients with orthopedic problems, work-related injuries, sport injuries, and neuromuscular and neurological conditions. Our community is built on the passion and experience of clinicians who embrace our commitment to
Treating Everyone Right
.
What You’ll Love About Us:
·
Medical, dental, vision, disability, and life insurance
·
7 paid annual holidays + 2.5 weeks PTO that grows with time
·
401k Retirement & savings plan
·
Career growth opportunities within CORA
·
Leadership development: coaching, mentorship, and skill-building activities
What You’ll Need:
·
High School diploma or GED required
·
Previous customer service experience within the last two years required
·
Proficiency with Microsoft Office Suite (Word and Excel) required
·
Strong time-management and organizational skills
·
Superior written and verbal communication skills
·
High level of personal integrity, reliability, and honesty
·
Ability to work effectively in teams and autonomously in a fast-paced environment
Bonus Points:
·
Prior experience in a healthcare office setting
·
Basic medical terminology
·
Fluency in Spanish or Creole
What You’ll Do:
·
Warmly greet and build rapport with patients through in-person and phone interactions
·
Answer incoming calls promptly and politely; screen calls and take/relay messages as necessary
·
Verify patient insurance for outpatient therapy benefits (applicable locations only)
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Manage incoming physician referrals and prescriptions
·
Provide communication on first visit expectations to all new patients
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Advise patients of their financial responsibility (i.e., deductible, co-pay, or co-insurance responsibility per visit)
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Scan patient insurance cards, ID cards, and all other pertinent paperwork to patient files
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Collect co-pay/deductible payments and provide a receipt with each transaction
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Balance daily collection of cash/checks/credit cards at the end of each day
; Submit daily charges to Clinic Manager
·
Maintain a tidy and welcoming appearance of waiting room, office space, and therapy gym; sanitize therapy office/gym per CDC guidelines
CORA Physical Therapy is an Equal Opportunity/Affirmative Action employer. We are committed to building a team that represents a variety of backgrounds, experiences, and perspectives.
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