Technical and Voice Support

2 weeks ago


Plainview, United States AV Staffing Solutions Full time
Job Summary:

An IT Implementation company is seeking a Technical and Voice Support (NOC) Analyst with experience in a NOC environment, strong customer interaction, and telecom expertise. This role supports Field Technicians during installations and provides technical assistance to clients across the U.S. within the NOC.

Key Responsibilities:
  • Provide first-line technical support for Field Technicians on-site and off-site, resolving telecom issues related to VoIP and routers.
  • Manage and resolve tickets in a NOC environment, escalating issues as needed.
  • Troubleshoot hardware, software, and voice issues; maintain system compatibility.
  • Assist customers with technical inquiries and ensure strong communication with non-technical stakeholders.
  • Contribute to Knowledgebase and conduct training sessions.
Required Skills/Abilities:
  • Experience in telecom installations, NOC support, and using a ticketing system.
  • Strong customer service, communication, and problem-solving skills.
  • Proficiency in Windows/Linux environments and voice technology.
  • Ability to work efficiently in a fast-paced environment with rotating shifts.
Education:
  • Bachelor's degree in Technology, Telecommunications, Management Information Systems or related field, or equivalent experience.
Work Conditions:
  • This position is hybrid, primarily office-based with remote work as required by the business unit, and involves rotating shifts.
  • Work hours will rotate every few weeks between 8 am - 5 pm and 11 am - 8 pm.
  • Rotating on-call duties after hours and on weekends are required.

Job Type: Temp to hire, $18-25 per hour depending on experience.

  • Plainview, United States AV Staffing Solutions Full time

    Job Summary: An IT Implementation company is seeking a Technical and Voice Support (NOC) Analyst with experience in a NOC environment, strong customer interaction, and telecom expertise. This role supports Field Technicians during installations and provides technical assistance to clients across the U.S. within the NOC. Key Responsibilities: Provide...


  • Plainview, United States AV Staffing Solutions Full time

    Job Summary:An IT Implementation company is seeking a Technical and Voice Support Analyst with experience in a NOC environment strong customer interaction and telecom expertise. This role supports Field Technicians during installations and provides technical assistance to clients across the U.S. within the NOC.Key Responsibilities: Provide firstline...


  • Plainview, United States AV Staffing Solutions Full time

    Job Title: Technical and Voice Support (NOC) AnalystLocation: Plainview NY Job Type: Temp to HireResponsibilities:Provide firstline technical support for Field Technicians and clients focusing on VoIP and routersManage and resolve tickets in a NOC environment; escalate issues as neededTroubleshoot hardware software and voice issues; ensure system...


  • Plainview, United States AV Staffing Solutions Full time

    Job DescriptionJob Summary:An IT Implementation company is seeking a Technical and Voice Support Analyst with experience in a NOC environment, strong customer interaction, and telecom expertise. This role supports Field Technicians during installations and provides technical assistance to clients across the U.S. within the NOC.Key Responsibilities:Provide...


  • Plainview, United States AV Staffing Solutions Full time

    Job Description Job Summary: An IT Implementation company is seeking a Technical and Voice Support Analyst with experience in a NOC environment, strong customer interaction, and telecom expertise. This role supports Field Technicians during installations and provides technical assistance to clients across the U.S. within the NOC. Key Responsibilities: ...


  • Plainview, United States AV Staffing Solutions Full time

    Job Description Job Summary: An IT Implementation company is seeking a Technical and Voice Support Analyst with experience in a NOC environment, strong customer interaction, and telecom expertise. This role supports Field Technicians during installations and provides technical assistance to clients across the U.S. within the NOC. Key Responsibilities: ...


  • Plainview, United States DHD Consulting Full time

    Job OverviewTechnical Assistance:Deliver comprehensive IT support to users across the organization.Address IT-related inquiries and requests promptly and efficiently.Oversee and ensure the optimal performance of IT systems and applications.Systems Management:Configure and validate the SAP-ECP system; apply relevant SAP methodologies effectively.Accountable...


  • Plainview, United States DHD Consulting Full time

    Job OverviewHelpdesk Support:Deliver technical assistance to users across the organization.Address IT inquiries and requests promptly and efficiently.Oversee and ensure the optimal performance of IT systems and applications.System Management:Configure and validate the SAP-ECP system while applying relevant SAP methodologies.Accountable for documenting all...


  • Plainview, United States DHD Consulting Full time

    Job OverviewHelpdesk Support:Deliver technical assistance to users, addressing IT inquiries and requests promptly.Oversee and ensure the effective operation of IT systems and applications.Systems Administration:Configure and evaluate the SAP-ECP system while applying SAP methodologies.Accountable for documenting all new and existing IT assets in the master...


  • Plainview, United States AV Staffing Solutions Full time

    About Us: Join a team dedicated to providing topnotch technical support in a dynamic and engaging work environment. Were seeking a motivated and techsavvy Customer Service/Technical Support Specialist (experience in Network Operations Centers (NOC) and telecommunications a plus) to help our customers overcome their internetrelated challenges with confidence...


  • Plainview, New York, United States CN Guidance and Counseling Services Full time

    Job OverviewPOSITION SUMMARY:The Community Support Specialist plays a vital role within a multidisciplinary care coordination team, providing outreach, assistance, and care management for individuals eligible for the Forensic ACT Team. This includes support for those facing chronic medical conditions alongside mental health and/or substance use challenges....


  • Plainview, New York, United States CN Guidance and Counseling Services Full time

    Job OverviewPOSITION SUMMARY:The Community Support Specialist plays a crucial role within a multidisciplinary care coordination team, providing outreach, assistance, and care management for individuals eligible for the Forensic ACT Team. This includes supporting those with chronic medical conditions alongside mental health and/or substance use challenges....


  • Plainview, New York, United States CN Guidance and Counseling Services Full time

    Job OverviewPOSITION SUMMARY:The Community Support Specialist is an integral member of a multidisciplinary care coordination team dedicated to outreach, support, and the management of care for individuals eligible for and/or receiving services from the Forensic ACT Team. This role focuses on assisting individuals who are chronically medically ill and may...


  • Plainview, New York, United States CN Guidance and Counseling Services Full time

    Position OverviewROLE SUMMARY:The Program Assistant plays a crucial role in supporting the treatment objectives of clients, assisting them in their journey towards achieving personal goals.EDUCATIONAL BACKGROUND:A Bachelor's Degree or higher is required.PROFESSIONAL EXPERIENCE:Prior experience working with adults facing mental health challenges and leading...


  • Plainview, New York, United States CN Guidance and Counseling Services Full time

    Job OverviewPOSITION SUMMARY:The Family Peer Specialist collaborates with the CN Guidance Youth ACT Team to provide essential services to individuals diagnosed with severe emotional disturbances (SED) and their families, particularly those who have not benefited from conventional service delivery methods.EDUCATIONAL BACKGROUND:A high school diploma is...


  • Plainview, New York, United States CN Guidance and Counseling Services Full time

    Position OverviewROLE SUMMARY:The Family Peer Specialist collaborates with the CN Guidance Youth ACT Team to provide essential services to individuals diagnosed with severe emotional disturbances (SED) and their families, particularly those who have not benefited from conventional service delivery methods.EDUCATIONAL BACKGROUND:A high school diploma is...


  • Plainview, New York, United States CN Guidance and Counseling Services Full time

    Job OverviewPOSITION SUMMARY:The Family Peer Specialist collaborates with the CN Guidance Youth ACT Team to provide essential services to individuals diagnosed with severe emotional disturbances (SED) and their families, particularly those whose needs have not been adequately addressed through conventional service methods.EDUCATIONAL BACKGROUND:A high school...


  • Plainview, New York, United States FRONTGRADE TECHNOLOGIES Full time

    About Us:Frontgrade Technologies is a leading provider of analog and radiation-hardened solutions for the aerospace and defense sectors in the United States. Our dedicated team excels in delivering high-performance electronic systems that meet the rigorous demands of human spaceflight, missile defense, electronic warfare, and healthcare solutions. If you are...

  • Peer Specialist

    3 days ago


    Plainview, New York, United States CN Guidance and Counseling Services Full time

    Job SummaryCN Guidance and Counseling Services is seeking a highly motivated and compassionate Peer Specialist to join our interdisciplinary care coordinator team. As a Peer Specialist, you will play a vital role in supporting individuals with mental health and substance use conditions, providing outreach, health coaching, and recovery support.Key...


  • Plainview, New York, United States Northwell Health Full time

    Job SummaryNorthwell Health is seeking a skilled Patient Care Assistant to join our team. As a Patient Care Assistant, you will play a vital role in providing high-quality patient care and supporting our nursing staff.Key ResponsibilitiesProvide Personal Care: Assist patients with activities of daily living, such as bathing, dressing, and grooming.Administer...