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Technical and Voice Support Analyst NOC Technician, Plainview, NY

2 months ago

Plainview, United States AV Staffing Solutions Full time

Job DescriptionJob Summary:An IT Implementation company is seeking a Technical and Voice Support Analyst with experience in a NOC environment, strong customer interaction, and telecom expertise. This role supports Field Technicians during installations and provides technical assistance to clients across the U.S. within the NOC.Key Responsibilities:Provide first-line technical support for Field Technicians on-site and off-site, resolving telecom issues related to VoIP and routers.Manage and resolve tickets in a NOC environment, escalating issues as needed.Troubleshoot hardware, software, and voice issues; maintain system compatibility.Assist customers with technical inquiries and ensure strong communication with non-technical stakeholders.Contribute to Knowledgebase and conduct training sessions.Required Skills/Abilities:Experience in telecom installations, NOC support, and using a ticketing system.Strong customer service, communication, and problem-solving skills.Proficiency in Windows/Linux environments and voice technology.Ability to work efficiently in a fast-paced environment with rotating shifts.Education:Bachelor's degree in Technology, Telecommunications, Management Information Systems or related field, or equivalent experience.Work Conditions:This position is hybrid, primarily office-based with remote work as required by the business unit, and involves rotating shifts.Work hours will rotate every few weeks between 8 am - 5 pm and 11 am - 8 pm.Rotating on-call duties after hours and on weekends are required.Job Type: Temp to hire, $18-25 per hour depending on experience.