Technical and Voice Support NOC Analyst overnight shift

4 days ago


Plainview, United States AV Staffing Solutions Full time

Job Title: Technical and Voice Support (NOC) Analyst

Location: Plainview NY

Job Type: Temp to Hire

Responsibilities:

  • Provide firstline technical support for Field Technicians and clients focusing on VoIP and routers
  • Manage and resolve tickets in a NOC environment; escalate issues as needed
  • Troubleshoot hardware software and voice issues; ensure system compatibility
  • Assist customers with technical inquiries; communicate effectively with nontechnical stakeholders
  • Contribute to Knowledgebase and conduct training sessions

Required Skills/Abilities:

  • Experience in telecom installations NOC support and ticketing systems
  • Strong customer service communication and problemsolving skills
  • Proficiency in Windows/Linux environments and voice technology
  • Ability to work efficiently in a fastpaced environment with rotating shifts

Education:

  • Bachelors degree in Technology Telecommunications Management Information Systems or related field or equivalent experience

Work Conditions:

  • Remote
  • Overnight shifts: Monday Wednesday 8:00 pm 8:00 am; Thursday 8:00 pm 2:00 am

Salary: 18.00 25.00 per hour; salary is commensurate with experience.




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