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Technical and Voice Support Analyst NOC Technician, Plainview, NY

2 months ago

Plainview, United States AV Staffing Solutions Full time
Job Description
Job Summary:

An IT Implementation company is seeking a Technical and Voice Support Analyst with experience in a NOC environment, strong customer interaction, and telecom expertise. This role supports Field Technicians during installations and provides technical assistance to clients across the U.S. within the NOC.

Key Responsibilities:

  • Provide first-line technical support for Field Technicians on-site and off-site, resolving telecom issues related to VoIP and routers.
  • Manage and resolve tickets in a NOC environment, escalating issues as needed.
  • Troubleshoot hardware, software, and voice issues; maintain system compatibility.
  • Assist customers with technical inquiries and ensure strong communication with non-technical stakeholders.
  • Contribute to Knowledgebase and conduct training sessions.
Required Skills/Abilities:
  • Experience in telecom installations, NOC support, and using a ticketing system.
  • Strong customer service, communication, and problem-solving skills.
  • Proficiency in Windows/Linux environments and voice technology.
  • Ability to work efficiently in a fast-paced environment with rotating shifts.
Education:
  • Bachelor's degree in Technology, Telecommunications, Management Information Systems or related field, or equivalent experience.
Work Conditions:
  • This position is hybrid, primarily office-based with remote work as required by the business unit, and involves rotating shifts.
  • Work hours will rotate every few weeks between 8 am - 5 pm and 11 am - 8 pm.
  • Rotating on-call duties after hours and on weekends are required.

Job Type: Temp to hire, $18-25 per hour depending on experience.