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Technical Support Specialist
2 months ago
* Human Resources
* Fort Worth, TX, USA
* Full Time
*Medical, Dental, Vision, Paid Vacation, Paid Holidays, 401K*
**Air Conditioning, Heating and Plumbing** is a leading provider of heating and air conditioning solutions for Fort Worth and surrounding area. We are currently looking for a **Technical Support Specialist** to join our organization. **Overview:** This position provides technical support and assistance to internal customers, while educating and ensuring a positive experience with technology on a daily basis. This position requires an individual that enjoys working with technology, has a strong customer service focus and has a willingness to learn. This includes issuing devices and computers, troubleshooting, resolving technical issues as well as assisting with questions. **AirCo**
**Work hours** : Monday-Friday 7am-4pm
**Benefits:**
* Medical, Dental & Vision Insurance
* Disability Insurance
* Life insurance
* 401K
* Employee Assistance program
* Paid Time Off
* Paid Holidays
**Required Qualifications:**
* 2 years of technical support experience.
* Experience with phone software (polycom), outlook, browser based applications, iPad, iPhone setup, etc.
* Knowledge of Windows 10, Adobe Acrobat, Asset management, hardware & software installation and troubleshooting.
* Assist system users by confidently troubleshooting Tier 1 issues, including: Office and local CRM etc.
* Issue devices to end users and ensure proper and timely set up.
* Manage hardware, including set up, training, and troubleshooting desk phones.
* Maintain updated group contacts (e.g., add, delete, change) as needed.
* Ability to train and educate on the importance of IT security.
* Be a liaison between the organization and third party contractor.
* Create, implement and maintain IT ticket system for the management of issues reported.
* Create, implement and maintain a user portal customization.
* Make recommendations to improve overall IT functions.
* Desire to learn and resolve issues related to printers and other equipment and systems.
* Apply critical thinking skills when issues are reported to then determine a resolution.
* Respond promptly and with a sense of urgency; communicate regularly with the end user as to the status of the issue and resolve the issue in a timely manner.
* Strong customer service skills.
**Preferred Qualifications:**
* Service Titan experience.
