Technical Support Specialist

2 weeks ago

Fort Lauderdale Florida, United States AIDS Healthcare Foundation Full time

ABOUT US:
AIDS Healthcare Foundation is a dedicated organization comprised of remarkable individuals committed to making a positive impact in the lives of others.

Are you motivated by the prospect of contributing to meaningful change while enjoying competitive compensation? Do you seek an environment that fosters personal and professional growth for every employee?

If this resonates with you, then AIDS Healthcare Foundation is the ideal workplace for you.

Established in 1987, AIDS Healthcare Foundation stands as the largest specialized provider of HIV/AIDS medical services in the United States. Our mission is to deliver advanced medical care and advocacy, irrespective of patients' financial circumstances.

Through our healthcare facilities, pharmacies, health plans, research initiatives, and various other programs, AHF ensures access to the latest HIV treatments for all individuals in need.


OUR CORE VALUES:

  • Patient-Centered Approach
  • Valuing Our Employees
  • Respect for Diversity
  • Agility
  • Advocacy for Justice
ARE YOU STILL INTERESTED? Please read on.

YOUR ROLE IN OUR SUCCESS:


A Technical Support Specialist plays a vital role at AHF by addressing user inquiries, evaluating issues related to IT equipment and applications, and assisting in resolving these challenges for end users.

The specialists will collaborate closely with other IT department members to support tasks that extend beyond their individual expertise.


A Technical Support Specialist enhances AHF's reputation by providing primary technical assistance to end users on a variety of technical challenges involving hardware, software, and peripherals.

Additionally, they will be responsible for responding to, documenting, and resolving service requests promptly in accordance with service level agreements.

Strong problem-solving abilities are essential to diagnose, assess, and resolve complex issues, or when necessary, escalate them to the appropriate IT personnel.

You will serve as a passionate advocate for our key initiatives.


To thrive as a Technical Support Specialist, it is crucial to keep AHF's Core Values and Mission at the forefront of all activities.

At AHF, we pride ourselves on being agile and adaptable in a dynamic environment, ensuring the best experience for our clients and the most supportive workplace for our employees.

AHF fosters a collaborative organizational structure where staff members are accountable to multiple leaders.


The Technical Support Specialist will be part of a cohesive team tasked with conducting root cause analyses, developing checklists for common issues, and recommending procedures and controls to prevent future problems.

This position will support various platforms, including desktops, laptops, mobile devices, and videoconferencing equipment.

QUALIFICATIONS:
A+ Certification, Network+ Certification (preferred)

OUR COMMITMENT:


At AIDS Healthcare Foundation, we believe in providing equal employment opportunities for all individuals, regardless of race, color, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status, or disability.

This commitment to equal employment opportunity extends to all aspects of recruitment, hiring, selection, transfer, promotion, training, and other employment conditions.

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