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Partner Technical Support Specialist

2 months ago

Fort Worth, United States Deluxe Full time
This is an IN-OFFICE ROLE with the potential to become Hybrid. Located at: 100 Throckmorton Street, Fort Worth, TX

BENEFITS ELIGIBILTY -> DAY 1

WHO YOU ARE:

Are you energized by helping others? Do you have a knack for troubleshooting and finding solutions? Do you enjoy learning about new things? Are you computer savvy and technology minded?

ABOUT US:

Deluxe Merchant Services (formerly known as First American by Deluxe) is an industry-leading payment processing company that provides our partners and merchants with powerful in-store, online, and mobile payment solutions. Our technology is paired with the latest in payment security and backed by superior customer service. We help business pay, get paid, optimize, and grow.

Follow us on Deluxe LinkedIn or First American by Deluxe LinkedIn

RESPONSIBILITIES:

The Partner Technical Support Specialist provides advanced support to sales agents by taking inbound calls to assist them in downloading and/or troubleshooting credit card equipment, VAR setups, install and maintain systems and products, keeps records, and comply with regulations.

  • Provide superior "white glove" technical assistance with immediate resolution if possible

  • Log all calls in the merchant systems

  • Assist with deployment escalations

  • Provides reliable and accurate education and/or training to partners about products and services

  • Stay up to date with the latest POS equipment and applications

  • Assists in projects as needed


BASIC QUALIFICATIONS:

  • HS/GED AND 2 years of relevant experience

  • Must be 18 years of age or older


PREFERRED QUALIFICATIONS:(but not required)

  • Associate's degree

Deluxe Corporation is an Equal Opportunity / Affirmative Action employer: 

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.

EOE/Minorities/Females/Vet/Disability

Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to deluxecareers@deluxe.com.