Technical Support Specialist
2 months ago
A well-established multinational retailer is seeking a hands-on Technical Support Specialist to join our IT Help Desk Team in the day-to-day support of the organization's IT services & operations.
This role is responsible for ensuring Help Desk service levels are met through Tier 1 support services, including desktop software & hardware, point-of-sale, and ERP applications.
JOB TITLE
Technical Support Specialist
REPORTS TO
VP of IT & Operations
LOCATION
Fort Worth, Texas
MAIN RESPONSIBILITIES
Delivery and support of multiple platforms running various operating systems and databases in a 24/7/ environment. Manage help desk tickets in a timely manner, including creation, follow-up, and closure via phone and/or email. Manage help desk tickets in a timely manner, including creation, follow-up, and closure. Hardware break/fix services in-person and over the phone for remote locations.ESSENTIAL QUALIFICATIONS
Education:
Degree in Computer Science or equivalent experience/certifications preferred. 2+ years of experience in supporting a retail organization with a centralized IT Help Desk.
Experience:
Basic technical knowledge and troubleshooting skills, including Microsoft Windows-based PC hardware and software, printers, and networks. Experience imaging PCs Experience working with incident management tools and software packages Knowledge and experience working with MS Office Suite and other relevant software programs Problem-solving and analytical skills Excellent customer service skills with well-developed interpersonal skills, including diplomacy, tact, and discretion Team player with a strong work ethic, standards, initiative, attention to detail, and a quality orientation Must possess an engaging communication style that includes a friendly and helpful tone both verbally and in email Verbal communication that is polished and professional, and easy to understand over the phone when needed Written communication that is clear and concise and includes proper grammar, spelling, and punctuation Must demonstrate active listening skills that can collect accurate and detailed information Ability to understand the technical implications of business decisions and requests Ability to translate technical language into user-friendly information Adept at working in a fast-paced, changing environment while serving the needs of multiple stakeholders Microsoft-based ERP or Point of Sale application experience is a plus Capability to learn and support new applications Must be willing to work non-standard business hours (Help Desk Coverage) for weekends and holidaysEQUAL EMPLOYMENT OPPORTUNITY
At Tandy, our diversity is our strength, and we are committed to creating a safe and inclusive workplace for all employees regardless of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Tandy is proud to be an equal-opportunity employer.
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