Technical Support Specialist for Automotive Software
2 weeks ago
Advent Resources, a leader in automotive software solutions, is seeking a dedicated Technical Support Specialist to join our dynamic team. With a rich history spanning over three decades, we provide a comprehensive sales and inventory software platform utilized by numerous prominent automotive brands.
At Advent Resources, we emphasize the importance of understanding our clients' needs and are committed to delivering effective solutions. As a Technical Support Specialist, you will play a crucial role in comprehending our clients' workflows, addressing their challenges, and implementing tailored solutions that integrate smoothly into their operations.
Key Responsibilities:
- Engage daily with dealership personnel through various communication channels, documenting their inquiries and issues related to software functionality.
- Respond promptly to incoming calls, emails, and support tickets, ensuring adherence to service level agreements.
- Diagnose and resolve technical issues, configure software settings, and provide clear instructions on software features as necessary.
- Demonstrate effective time management skills, prioritizing tasks and managing multiple support requests efficiently.
- Collaborate with third-party vendors and IT teams to troubleshoot and resolve technical challenges.
- Work closely with cross-functional teams and supervisors to enhance service delivery.
Qualifications:
- Experience in software support or customer service roles.
- Excellent verbal and written communication skills.
- Ability to adapt to evolving situations and manage competing priorities.
- Strong analytical and problem-solving abilities.
- Professional demeanor with a positive attitude.
- Detail-oriented with a strong focus on task completion.
- Familiarity with LINUX operating systems is advantageous.
- Knowledge of Dealer Management Systems is a plus.
With a commitment to balancing tradition and innovation, Advent Resources has established itself as a trusted partner in the automotive software industry, dedicated to the success of both our employees and clients.
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