Technical Support Specialist

2 weeks ago

Fort Worth, Texas, United States ACH Child and Family Services Full time
Job Overview

Position Purpose:

The individual in this role will be accountable for delivering technical support and assistance concerning computer systems, hardware, and software. This position will oversee the customer experience for staff and contractors who submit technology-related service inquiries. Effective communication with both internal and external stakeholders regarding the resolution of service requests is essential. Additionally, the role includes providing routine training and assistance in utilizing company technology.

Educational Qualifications:

A Bachelor's degree or a minimum of three years of relevant work experience is preferred. CompTIA A+ or other pertinent IT certifications are advantageous. Experience in the non-profit sector is a plus. CompTIA A+ certification must be obtained within six months of employment.

Experience Requirements:

Prior experience in a call center setting is necessary. Familiarity with electronic health records software, MS Office, and other standard software applications is preferred. Knowledge of common concepts, practices, and procedures in social services, including HIPAA and other privacy regulations, is beneficial. Experience in supporting clients within a Microsoft platform environment is required.

Key Competencies:

The candidate should possess the ability to learn solutions to common customer inquiries, provide empathetic responses, and demonstrate a customer-friendly demeanor. Proficiency in learning various software systems and understanding their implementation to support business operations is crucial. The ability to manage complex web-based applications and support Microsoft desktop platforms, along with minor LAN technical issues, is expected. Understanding cultural differences in relation to client care quality is also important. Support may be provided via phone, in-person, or remote access as necessary.

Work Environment:

This role involves frequent computer usage and phone interactions.

Confidentiality:

The position entails handling confidential information regarding clients, personnel, and proprietary company practices. All sensitive information must be managed in accordance with company policies and applicable laws.

Primary Responsibilities:

Customer Service:

  • Deliver technical support and assistance for incoming service requests related to computer systems, software, and hardware through various communication channels (phone, email, in-person) based on customer preferences.
  • Document all requests in an electronic tracking system.
  • Assess customer needs, providing immediate support for routine inquiries and escalating more complex issues to the appropriate internal resources or vendors.
  • Appropriately escalate high-priority requests.
  • Proactively update customers on the status of their requests and provide timelines for resolution.

Technical Duties:

  • Ensure the daily performance of computer systems is maintained.
  • Guide customers through the problem-solving process.
  • Install, modify, and repair computer hardware and software.
  • Reset computers to their original system state by removing unwanted software.
  • Run diagnostic programs to troubleshoot issues.
  • Diagnose technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Install approved peripherals for users.
  • Set up new users in relevant systems such as Active Directory and Exchange.
  • Maintain and deploy Windows Script Host (WSH) scripts as required.
  • Gather feedback from customers regarding computer usage.

Field Operations:

  • Set up computers and equipment as needed for routine business operations.
  • Handle light equipment movement.
  • Travel between facilities as required.
  • Facilitate vendor access to facilities as necessary.

Training Responsibilities:

  • Provide ad hoc training to employees and contractors on company technology.
  • Offer one-on-one training and support to users as needed.
  • Create training materials and tutorials for computer usage.
  • Mentor customer service staff to enhance their technical skills.

  • Technical Support Specialist

    15 hours ago

    Fort Worth, Texas, United States CornerStone Technology Talent Services Full time

    Job Title: Technical Support SpecialistLocation: OnsiteJob Type: Full-TimeCornerStone Technology Talent Services is seeking a motivated Technical Support Specialist to join our Desktop Engineering team. This is an entry-level position ideal for individuals looking to develop and apply their technical knowledge in a supportive environment. You will play a...

  • Technical Support Specialist

    7 days ago

    Fort Worth, Texas, United States MetroSys Full time

    Job OverviewPosition Summary: We are looking for a dedicated Technical Support Specialist to provide vital assistance in a dynamic and fast-paced environment. This role is essential for maintaining the efficiency of IT systems and services within our Windows-based infrastructure, leveraging ServiceNow as our main platform for ticketing and service...

  • Technical Support Specialist

    7 days ago

    Fort Worth, Texas, United States MetroSys Full time

    Job OverviewPosition Summary: We are looking for a proficient Technical Support Specialist to provide vital assistance in a fast-paced onsite setting. This role is essential for maintaining the efficiency of IT systems and services within our Windows-based environment, leveraging ServiceNow as our primary tool for ticketing and service management.Key...

  • Technical Support Specialist

    7 days ago

    Fort Worth, Texas, United States MetroSys Full time

    Job OverviewPosition Summary: We are looking for a dedicated Technical Support Specialist to provide vital assistance in a dynamic and fast-paced IT environment. This role is essential for maintaining the efficiency of IT systems and services within our Windows-based framework, leveraging ServiceNow as our primary tool for ticketing and service...

  • Technical Support Specialist

    2 weeks ago

    Fort Worth, Texas, United States A3 Staffing Solutions Full time

    Job OverviewWe are seeking a Technical Support Specialist to provide hands-on assistance to end users in a dynamic work environment.Work Environment: This position requires 100% onsite presence, directly engaging with users to resolve their technical issues.Key Responsibilities:Provide support for Windows operating systems and Microsoft Office Suite within a...

  • Technical Support Specialist for Automotive Software

    2 weeks ago

    Fort Worth, Texas, United States Advent Resources Full time

    Job OverviewAdvent Resources, a leader in automotive software solutions, is seeking a dedicated Technical Support Specialist to join our dynamic team. With a rich history spanning over three decades, we provide a comprehensive sales and inventory software platform utilized by numerous prominent automotive brands.At Advent Resources, we emphasize the...

  • Advanced Technical Support Specialist

    2 weeks ago

    Fort Worth, Texas, United States Scantron Full time

    Job OverviewSecur-Serv, a division of Scantron Corporation, stands as a premier managed services provider specializing in IT, printing, and hardware solutions, with a strong emphasis on security integrated into every service offered. We deliver comprehensive on-site support to businesses across various sectors, including finance, manufacturing,...

  • Technical Support Specialist

    2 weeks ago

    Fort Worth, Texas, United States Insight Global Full time

    Position: Deskside Support TechnicianContract Type: 6 Month Contract to HireLocation: Fort Worth, TexasCompensation: $20+ per hourEssential Qualifications:Minimum of 1 year experience in a technical support or deskside roleExcellent communication abilities and a friendly demeanorFamiliarity with ticketing systems, specifically ServiceNowBachelor's...

  • Technical Support Specialist

    2 weeks ago

    Fort Worth, Texas, United States Insight Global Full time

    Position: Deskside Support TechnicianContract Type: 6 Month Contract to HireLocation: Fort Worth, TexasCompensation: $20+ per hourEssential Qualifications:1. Minimum of 1 year experience in a technical support or deskside role2. Excellent communication abilities and a friendly demeanor3. Familiarity with ticketing systems, specifically ServiceNowBachelor's...

  • Technical Support Specialist

    7 days ago

    Fort Worth, Texas, United States McLane Intelligent Solutions Full time

    Technical Support EngineerAre you enthusiastic about technology and committed to assisting organizations in maximizing their technological capabilities? McLane Intelligent Solutions (MIS), a fast-growing IT service provider in Central Texas, is looking for a Technical Support Engineer to help manage and support our clients' IT requirements.About Us:MIS...

  • Technical Support Specialist

    7 days ago

    Fort Worth, Texas, United States ACH Child and Family Services Full time

    Job OverviewPosition Summary:The role involves delivering technical support and assistance concerning computer systems, hardware, and software. The individual will manage the user experience for staff and contractors who submit technology-related service inquiries. Effective communication with both internal and external stakeholders regarding the resolution...

  • Technical Support Specialist

    7 days ago

    Fort Worth, Texas, United States ACH Child and Family Services Full time

    Job OverviewPosition Summary:The role involves delivering technical support and assistance concerning computer systems, hardware, and software. You will manage the user experience for staff and contractors submitting technology-related service requests. Effective communication with both internal and external stakeholders regarding the resolution of their...

  • Technical Support Specialist

    7 days ago

    Fort Worth, Texas, United States McLane Intelligent Solutions Full time

    Technical Support EngineerAre you enthusiastic about technology and dedicated to enhancing business operations through effective IT solutions? McLane Intelligent Solutions (MIS), a dynamic IT service provider in Central Texas, is in search of a Technical Support Engineer to facilitate the management and upkeep of our clients' IT infrastructures.About Us:MIS...

  • Technical Support Specialist

    7 days ago

    Fort Worth, Texas, United States McLane Intelligent Solutions Full time

    Field Support EngineerAre you enthusiastic about technology and dedicated to enhancing business operations through effective IT solutions? McLane Intelligent Solutions (MIS) is looking for a Field Support Engineer to provide essential support and maintenance for our clients' technology infrastructure.About Us:MIS specializes in delivering comprehensive IT...

  • Technical Support Specialist

    2 weeks ago

    Fort Worth, Texas, United States K2 Staffing Full time

    Job OverviewSummaryK2 Staffing is seeking a skilled Help Desk Support Level II Technician to provide exceptional technical assistance. The ideal candidate will possess a solid background in technology coupled with excellent interpersonal communication abilities. This role is essential for delivering solutions that utilize technology to address business...

  • Technical Support Specialist

    2 weeks ago

    Fort Worth, Texas, United States K2 Staffing Full time

    Job OverviewPosition SummaryK2 Staffing is representing a prominent IT Solutions firm seeking a Help Desk Support Level II Technician. The ideal candidate will possess a solid background in technology along with exceptional interpersonal communication abilities. A passion for creating solutions that utilize technology to address client business challenges is...

  • Technical Support Specialist

    7 days ago

    Fort Worth, Texas, United States K2 Staffing Full time

    Job OverviewSummaryOur client, a prominent IT Solutions provider, is seeking a Help Desk Support Level II Technician. The ideal candidate will possess a solid background in technology along with exceptional interpersonal communication abilities. A passion for crafting solutions that utilize technology to address client business requirements is essential.Key...

  • Technical Support Specialist I

    7 days ago

    Fort Worth, Texas, United States Kalnin Ventures, LLC Full time

    Support Engineer I at Kalnin Ventures, LLCKalnin Ventures, LLC is dedicated to innovative investments and production in the upstream unconventional oil and gas sector. Our mission is to deliver sustainable value through strategic foresight and exceptional teams.We are looking for a Support Engineer I to enhance our operations. In this position, you will be...

  • Customer Support Technical Specialist

    4 days ago

    Fort Worth, Texas, United States edgecomputingassociation Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Service Technical Support Representative to join our team at edgecomputingassociation. As a key member of our customer support team, you will be responsible for providing exceptional customer service and technical support to our clients.ResponsibilitiesProcess inbound calls to the point of...

  • Technical Support Specialist I

    7 days ago

    Fort Worth, Texas, United States Kalnin Ventures, LLC Full time

    Support Engineer I at Kalnin Ventures, LLCKalnin Ventures, LLC is dedicated to innovative investments and production in the energy sector. Our mission is to deliver sustainable value through strategic foresight and a commitment to excellence.We are looking for a Support Engineer I to enhance our technical support capabilities. In this position, you will play...