Technical Support Specialist
2 weeks ago
DCS Corp is looking for a dedicated and proactive Technical Support Specialist to ensure seamless and effective system operations within a dynamic project environment. In this role, you will address network challenges, configure operating systems, utilize remote desktop tools for immediate assistance, and prepare new desktops and laptops for end-users. The Technical Support Specialist is crucial in upholding the technological resources and systems that the organization relies on for its operations.
Key Responsibilities:
- Identify and resolve technical challenges, including account setup and network configurations.
- Assess and troubleshoot issues related to hardware, software, networking, and other IT equipment.
- Deliver prompt technical assistance to users and collaborate with them to address ongoing issues.
- Document, track, and monitor incidents to ensure timely resolutions.
- Assist users in the installation and utilization of new software or hardware while working alongside other IT professionals to resolve technical problems.
- Conduct maintenance tasks, software updates, and security patching.
- Evaluate and test new technologies, including smoke testing.
- Propose enhancements for IT systems and user training initiatives.
- Develop and sustain local networks to maximize performance.
- Contribute to the creation and revision of user manuals and guidelines.
- Provide training and support to users to improve their skills and knowledge.
- Guide clients through a series of steps, either via phone, email, or chat until issues are resolved.
- Establish new user accounts and profiles while managing password-related issues.
- Install and configure computer hardware, software, systems, networks, printers, and scanners.
- Respond promptly to service requests and provide in-person or remote technical support across the organization.
Required Qualifications:
- U.S. Citizenship is mandatory due to the nature of customer-related requirements.
- Bachelor's degree in Computer Engineering, Computer Science, or Software Engineering.
- A minimum of 1 year of demonstrated experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or a similar role.
- Hands-on experience with MS Windows 11 OS, MS SQL 2019, Windows Server 2019 OS, and Army Gold Master.
- Strong understanding of computer systems, mobile devices, printers, and other technology products.
- Ability to diagnose and troubleshoot fundamental technical issues.
- Familiarity with remote desktop applications and help desk software.
- Exceptional problem-solving and communication skills.
- Certifications in Microsoft Windows, Cisco CCNA, Security + are required, and similar technology certifications are advantageous.
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