Technical Support Specialist

2 weeks ago

Fort Belvoir, United States DCS Corp Full time

DCS Corp is in search of a motivated and detail-oriented Technical Support Specialist to ensure optimal functionality of our systems within a dynamic project environment. In this capacity, you will address network challenges, configure operating systems, utilize remote desktop tools for immediate assistance, and prepare new desktops and laptops for end-users. The Technical Support Specialist is crucial in upholding the technological resources and systems that facilitate our operations.

Key Responsibilities:

  • Identify and resolve technical challenges, including account setups and network configurations.
  • Assess and troubleshoot issues related to hardware, software, networking, and other IT equipment.
  • Deliver prompt technical assistance to users and collaborate with them to address ongoing concerns.
  • Document, monitor, and track issues to guarantee timely resolutions.
  • Support users in the installation and utilization of new software or hardware while partnering with other IT professionals to resolve technical challenges.
  • Conduct IT maintenance tasks, software updates, and security patching.
  • Evaluate and test new technologies and perform smoke testing.
  • Propose enhancements for IT systems and user training programs.
  • Develop and sustain local networks to maximize performance.
  • Contribute to the development and revision of user manuals and guidelines.
  • Provide training and support to users to improve their technical skills and knowledge.
  • Guide clients through a series of troubleshooting steps, either via phone, email, or chat until issues are resolved.
  • Establish new user accounts and profiles and manage password-related issues.
  • Install and configure computer hardware, software, systems, networks, printers, and scanners.
  • Respond promptly to service requests and provide in-person or remote technical support across the organization.

Required Qualifications:

  • U.S. Citizenship is mandatory due to the sensitive nature of customer-related requirements.
  • Bachelor's degree in Computer Engineering, Computer Science, or Software Engineering.
  • A minimum of 1 year of relevant experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role.
  • Hands-on experience with MS Windows 11 OS, MS SQL 2019, Windows Server 2019, and Army Gold Master.
  • Strong understanding of computer systems, mobile devices, printers, and other technology products.
  • Ability to diagnose and troubleshoot fundamental technical issues.
  • Familiarity with remote desktop applications and help desk software.
  • Excellent problem-solving and communication abilities.
  • Certifications in Microsoft Windows, Cisco CCNA, Security +, and similar technologies are essential.

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