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Service Coordinator

2 months ago

Madison, United States Warrior Tractor & Equipment CO Full time

Service Coordinator | Warrior Tractor & Equipment

Warrior Tractor & Equipment

Service Coordinator

Home Service Coordinator Service Coordinator

Quick Facts

Service Coordinator

Job Category: Service Posted: September 22, 2023 Huntsville 25135 One Aviation Way SW Madison, AL 35756

Schedules and prioritizes service work for Field Technicians based on customer requests while reducing nonrevenue time. Addresses customer requests for mobile service support as a centralized point of contact, creating faster response times and leading to enhanced customer experience. Track Preventative maintenance contracts, and schedule services. Responsibilities Centralize customer inquiries for field service work by opening work orders to document, schedule and communicate needed machine repair Utilizes a scheduling tool to assign and prioritize Field Service Technician workload based on proximity and availability Detects service truck location to identify proximity to other customer requests Updates customer profiles using equipment, hours and/or other information for work order May process warranty and/or product improvement claims including the computation of charges, submission and follow-up Maintains a clean work area and performs work in a neat and orderly fashion May participate in Service EDUCATE Training programs required for the development of skills and knowledge Experience, Education, Skills and Knowledge Ability to use standard desktop applications such as Microsoft Office and internet functions Ability to work in a fast pace team environment and host difficult conversations Experience communicating effectively verbally over the phone and in person, as well as in writing General understanding of mechanical/technical terms Experience working on a performance-based team High School Diploma, GED, or equivalent experience required Benefits: Paid vacation and holiday time Overtime Pay Group health insurance, including dental insurance Group life insurance Profit Sharing Plan Back to All Careers

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