Patient Service Coordinator

6 days ago


Madison, Wisconsin, United States First Choice Dental Full time
Job Summary

We are seeking a highly organized and detail-oriented Patient Service Coordinator to join our team at First Choice Dental. As a key member of our front office staff, you will be responsible for providing exceptional patient service, managing schedules, and ensuring seamless communication between patients and our clinical team.

Key Responsibilities
  • Patient Service:
    • Greet patients warmly and verify their information
    • Provide new patients with necessary paperwork and verify any necessary information
    • Notify clinical staff of patient arrival
  • Scheduling and Coordination:
    • Accurately schedule patient appointments via phone or in person
    • Fill the schedule when there are openings or cancellations
    • Complete appointment verification process
  • Financial and Insurance Responsibilities:
    • Understand and follow First Choice Dental's financial policy
    • Answer financial questions and establish financial arrangements
    • Secure a signed financial arrangement for recommended treatment
    • Process insurance pre-determinations and follow up with the patient
  • Continuing Care:
    • Contact patients who are past due for their recall appointments
    • Make last minute calls to fill hygiene schedules
    • Follow our continuing care protocol and review connected hygiene appointments
Requirements
  • Education:
    • High School Diploma required
    • Associate Degree preferred
  • Experience:
    • Requires a minimum of two years of recent (within the last 5 years) front office/support experience
    • High proficiency with computers and electronic communication preferred
    • Dentrix software preferred
  • Skills and Abilities:
    • Strong interpersonal skills
    • Strong organizational and teamwork skills
    • Ability to prioritize multiple requests efficiently
    • Strong attention to detail and accuracy
    • Effective written and verbal communication skills
Working Conditions

This is a full-time position, approximately 36-40 hours per week. The ideal candidate will be able to work in a fast-paced environment and maintain a high level of professionalism and confidentiality.


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