Patient Service Coordinator
6 days ago
We are seeking a highly organized and detail-oriented Patient Service Coordinator to join our team at First Choice Dental. As a key member of our front office staff, you will be responsible for providing exceptional patient service, managing schedules, and ensuring seamless communication between patients and our clinical team.
Key Responsibilities- Patient Service:
- Greet patients warmly and verify their information
- Provide new patients with necessary paperwork and verify any necessary information
- Notify clinical staff of patient arrival
- Scheduling and Coordination:
- Accurately schedule patient appointments via phone or in person
- Fill the schedule when there are openings or cancellations
- Complete appointment verification process
- Financial and Insurance Responsibilities:
- Understand and follow First Choice Dental's financial policy
- Answer financial questions and establish financial arrangements
- Secure a signed financial arrangement for recommended treatment
- Process insurance pre-determinations and follow up with the patient
- Continuing Care:
- Contact patients who are past due for their recall appointments
- Make last minute calls to fill hygiene schedules
- Follow our continuing care protocol and review connected hygiene appointments
- Education:
- High School Diploma required
- Associate Degree preferred
- Experience:
- Requires a minimum of two years of recent (within the last 5 years) front office/support experience
- High proficiency with computers and electronic communication preferred
- Dentrix software preferred
- Skills and Abilities:
- Strong interpersonal skills
- Strong organizational and teamwork skills
- Ability to prioritize multiple requests efficiently
- Strong attention to detail and accuracy
- Effective written and verbal communication skills
This is a full-time position, approximately 36-40 hours per week. The ideal candidate will be able to work in a fast-paced environment and maintain a high level of professionalism and confidentiality.
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