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Service Coordinator

2 months ago

Madison, United States Serra Chevrolet Buick GMC Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Serra Chevrolet Buick GMC. As a key member of our service department, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our guests.

Key Responsibilities
  • Customer Interaction: Greet and interact with customers in a professional and courteous manner, providing clear and concise information about their vehicle repair process.
  • Phone and Email Management: Answer and direct phone calls, as well as respond to customer inquiries in a timely and efficient manner.
  • Repair Scheduling and Coordination: Schedule and record estimate appraisals and/or vehicle repairs, ensuring that all necessary documentation is completed and accurate.
  • Customer File Management: Create and maintain accurate customer files, ensuring that all relevant information is up-to-date and easily accessible.
  • Administrative Tasks: Perform various administrative tasks, including repair status updates, rental arrangements, and sublet repair administration and processing.
  • Payment Processing: Process payments from customers and insurance companies, ensuring that all transactions are accurate and up-to-date.
  • Record Keeping: Scan and file repair records, maintaining accurate and organized records for future reference.
  • Office Maintenance: Present and maintain a clean and organized office environment, ensuring that all areas are tidy and free of clutter.
Benefits
  • Health Insurance: Comprehensive health insurance coverage for you and your family.
  • Dental and Vision Insurance: Coverage for dental and vision care, ensuring that you and your family receive the care you need.
  • Disability and Life Insurance: Company-offered short and long-term disability and life insurance, providing peace of mind and financial security.
  • 401(k) Plan: A company-matched 401(k) plan, helping you save for your future.
  • Holiday Pay: Receive holiday pay on your average daily rate, ensuring that you receive fair compensation for your hard work.
  • Vacation Pay: Receive vacation pay on your 6-month average, allowing you to take well-deserved time off.
  • Direct Deposit: Receive direct deposit weekly pay, ensuring that you receive your pay on time and accurately.
  • Opportunities for Advancement: Possibility of technician apprenticeship for those who display exceptional qualities both personally and professionally.
Requirements
  • Customer Service Skills: Ability to work well with customers, co-workers, and insurance companies, providing exceptional customer service and ensuring a seamless experience.
  • Communication Skills: Excellent communication and customer service skills, ensuring that all interactions are clear and concise.
  • Adaptability: Ability to adapt to and work well in a fast-paced environment, ensuring that you can handle multiple tasks and responsibilities.
  • Physical Demands: Physical ability to kneel, bend, squat, and to lift or carry objects over 50 pounds, as well as to sit or stand for extended periods of time.
  • Environmental Tolerance: Ability to tolerate collision repair environment, including fumes, chemicals, and dust, as well as high noise levels.
  • Punctuality and Professionalism: Maintain punctuality and professional appearance, ensuring that you present yourself in a positive and respectful manner.
  • Computer Skills: Excellent computer skills, including proficiency in Microsoft Office, ensuring that you can efficiently manage and complete tasks.
  • Age and Driver's License: Must be 18 years of age and have a valid driver's license.
  • Background Check and Drug Screen: Must pass a background check and drug screen, ensuring that you meet our company's standards and requirements.