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Client Services Coordinator

2 months ago

Madison, Wisconsin, United States Nystrom & Associates, Ltd. Full time
Position Overview

As a Client Services Coordinator at Nystrom & Associates, Ltd., you will serve as the initial point of contact for our clients. Your role is crucial in ensuring a welcoming and efficient experience for all individuals seeking our services.

Key Responsibilities
  • Communication: Answer incoming calls with professionalism and warmth, ensuring that every client feels valued.
  • Client Interaction: Greet clients with a friendly demeanor, making them feel at ease upon arrival.
  • Registration and Scheduling: Efficiently register and schedule clients, managing appointments to optimize service delivery.
  • Financial Transactions: Collect co-pays and handle financial transactions with accuracy and confidentiality.
  • Liaison Role: Act as a vital link between clients and our mental health professionals, facilitating effective communication and understanding.
Qualifications

The ideal candidate will possess strong interpersonal skills, attention to detail, and a commitment to providing exceptional client service. A background in mental health or related fields is advantageous.