Healthcare Resident Services Coordinator

2 weeks ago


Madison, Wisconsin, United States Oakwood Village Full time

Join Our Team at Oakwood Village

Oakwood Village is seeking dedicated individuals to become part of our Prairie Ridge senior living community as a Care Coordinator.

Role Overview:
The Care Coordinator plays a crucial role in delivering both direct and indirect nursing care to residents transitioning into and out of our facility. This position reports directly to the Director of Resident Care Services within our Skilled Nursing department.

Work Schedule:
This is a full-time, exempt position that operates during standard business hours, Monday through Friday.

Why Choose Oakwood Village?
We offer competitive compensation and a comprehensive benefits package, including:

  • 403B Retirement Plan
  • Paid Time Off for eligible staff
  • Dental, Vision, and Life Insurance for staff working a minimum of 37.5 hours bi-weekly
  • Medical benefits for those working 60 hours or more bi-weekly
  • Continuing Education and Tuition Reimbursement Programs

Key Responsibilities:
The Care Coordinator's duties include, but are not limited to:

  • Facilitating the admission process, conducting assessments, and orienting residents upon their arrival.
  • Coordinating care plans in compliance with regulatory standards.
  • Ensuring the availability of essential resources for residents and delivering high-quality patient care.
  • Collaborating with nursing staff on clinical admission tasks and maintaining accurate electronic medical records.
  • Conducting daily rounds and engaging with Nursing Staff and Social Services to review clinical records and care plans.
  • Monitoring resident adjustment and treatment responses, reporting findings to the Interdisciplinary Team as necessary.
  • Initiating discharge planning upon admission and coordinating care plans with the interdisciplinary team.
  • Organizing discharge care conferences within 72 hours of admission.
  • Facilitating resident and family education and coordinating follow-up care post-discharge.
  • Participating in telehealth visits and collaborating with Unit Secretary and Social Services for scheduling.
  • Collecting and analyzing outcome data, including re-hospitalization rates, to ensure compliance with quality measures.
  • Conducting comprehensive chart reviews for readmitted patients and assisting with staff education.
  • Coordinating education on disease management and medication at discharge.
  • Facilitating community reintegration with relevant stakeholders.
  • Acting as a liaison among patients, physicians, and families regarding care transitions.
  • Engaging in ongoing education and participating in staff orientation and development.
  • Performing additional duties as assigned, including emergency response and floor nursing as directed.

Decision-Making:
This role requires independent decision-making regarding resident care assignments, daily care activities, and documentation.

Collaboration:
Significant interaction is expected with various departments, healthcare providers, residents, and their families.

Essential Knowledge and Skills:
Candidates should possess:

  • Knowledge of current nursing practices and applicable regulations.
  • Ability to provide skilled nursing care and effective communication.
  • Capability to meet the physical, sensory, and cognitive demands of the role.

Qualifications:
Applicants must have:

  • A degree from an accredited nursing program and valid RN licensure in Wisconsin.
  • A valid Wisconsin driver's license.
  • Preferred experience in Long Term Care or as a Nurse Care Coordinator.
  • Familiarity with Wisconsin regulations and Medicare requirements is advantageous.
  • Ability to foster teamwork and make sound independent decisions.


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