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Client Relationship Manager
2 months ago
Are you passionate about building strong client relationships in a fast-paced Chicago law firm? Join our team as its Client Relationship Manager, and you will be at the forefront of ensuring exceptional service and communication between our firm and our valued clients.
Your role will involve proactively engaging with clients to understand their needs, coordinating with our legal team to deliver unparalleled legal services, and maintaining a high level of client satisfaction. We offer a collaborative work environment where your expertise in client management will make a significant impact on our firm's success.
Responsibilities
•Build and maintain strong relationships with clients to understand their needs and provide excellent customer service.
•Develop and implement strategies to enhance client retention and satisfaction.
•Collaborate with internal teams to ensure timely and accurate delivery of services to clients.
•Monitor client cases and proactively address any issues or concerns to ensure client satisfaction and trust.
Qualifications
•3+ years of experience in client relationship management.
•Excellent communication skills - verbal and written.
•Strong interpersonal skills for building rapport with clients.
•Ability to work flexible hours.
•Proficiency in Spanish a plus.
