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Client Relationship Manager

2 months ago

Chicago, Illinois, United States 5H2 Hub International Midwest Limited Full time

Become a Part of 5H2 Hub International Midwest Limited

About Us

In today's dynamic environment, 5H2 Hub International Midwest Limited offers expert guidance to both businesses and individuals in navigating the uncertainties of the future. As a prominent global insurance broker, our primary objective is to ensure our clients feel confident that their essential interests are protected through dedicated support and tailored insurance solutions. Our team comprises professionals recognized for their excellence across North America in the insurance sector.

Why Join Us?

With a network of over 550 offices throughout North America, we provide a competitive and welcoming workplace that fosters long-term success for our employees. At 5H2 Hub, we are committed to investing in our employees' growth and offer continuous development opportunities. Our culture encourages individuals to make informed choices, promotes the expansion of industry knowledge for our insurance experts, and offers flexible benefits that evolve with your needs. Take the first step towards a future that combines a diverse work environment with financial security and career fulfillment.

We are the right fit if you:

  • seek a vibrant work atmosphere within a rapidly growing organization
  • aspire to help others secure their futures
  • possess an entrepreneurial spirit and relish business growth challenges
  • value learning and development to enhance your industry knowledge
  • are a self-driven individual eager to understand the technical aspects of our operations
  • believe in integrity and achieving success through relationship building

Position Overview

The Customer Service team at 5H2 Hub plays a vital role in supporting our clients by managing account services, claims processing, and underwriting functions, establishing our reputation as a leader in the insurance field. As a Client Relationship Manager, you will assist Producers and/or Account Executives in fostering and maintaining business relationships, while also managing account rounding and new business initiatives in accordance with established practices.

Key Responsibilities:

  • Oversee the complete account-service process
  • Engage with insurance carriers and prepare quotes/proposals
  • Manage certificates, endorsements, billing, audits, and more
  • Coordinate premium financing and collection as necessary

Required Qualifications:

  • A minimum of 3 years of experience in insurance account management; brokerage experience preferred
  • Strong verbal and written communication skills in English
  • Exceptional customer service and problem-solving capabilities
  • Proficiency in computer systems, particularly Microsoft Office
  • Able to work collaboratively within a team environment
  • Meticulous attention to detail
  • Availability for regular full-time hours and business travel as required
  • Current valid license in necessary lines and states
  • Up-to-date with all required continuing education credits