Client Relationship Manager

2 weeks ago

Chicago, Illinois, United States Informa Connect Full time
Job Description

Company Overview:
Informa Connect is a part of Informa, a leading global organization with a diverse portfolio of trusted brands operating in specialized markets across over 30 countries. As a member of the FTSE 100, our mission is to connect our clients with the information and networks that empower them to excel in their fields. We facilitate approximately 800 events annually, develop engaging digital platforms, and offer professional development programs tailored for individuals and organizations.

About Technomic:
For more than five decades, Technomic has been a vital resource for foodservice clients worldwide, providing essential research, insights, and strategic consulting to enhance their business strategies and outcomes. Our experts cover a wide range of foodservice channels and disciplines, including beverage, food, packaging, distribution, and retail foodservice.

Position Overview:
Technomic is seeking a motivated and skilled Account Manager to join our dynamic team. This role involves managing a diverse portfolio of clients and ensuring their success through our comprehensive offerings.

Key Responsibilities:
The ideal candidate will be responsible for:

  • Fostering client engagement and achieving high renewal rates.
  • Maintaining strong relationships with assigned accounts, ensuring exceptional service and communication.
  • Conducting business reviews and actively engaging with clients to enhance retention throughout the renewal cycle.
  • Delivering training sessions and presentations on our Ignite platform and related topics.
  • Overseeing contract negotiations for renewals, ensuring favorable terms and successful outcomes.
  • Collaborating effectively with internal teams to ensure timely project completion and accurate reporting.
  • Managing a portfolio of clients utilizing Technomic's products and services, accessible through our Ignite research platform.

Qualifications:
The successful candidate will possess:

  • 3 to 5 years of experience in sales, account management, or customer success, with a proven ability to manage client relationships and drive satisfaction.
  • A bachelor's degree or higher in a relevant field.
  • Outstanding verbal and written communication skills, capable of conveying complex information clearly.
  • Strong analytical and problem-solving skills, with the ability to interpret data and identify trends.
  • The ability to work independently while effectively collaborating with team members.
  • Experience in client-facing meetings and delivering engaging presentations.
  • A track record of building and maintaining strong client relationships.
  • Familiarity with Salesforce or similar CRM systems, and proficiency in online programs and databases.
  • Advanced skills in Microsoft Excel, PowerPoint, and Outlook.

Additional Information:
We strive to create a rewarding and supportive work environment at Informa. Our benefits include:

  • Flexible working arrangements.
  • A welcoming community with social events and active diversity and inclusion initiatives.
  • Opportunities for professional development and career advancement.
  • Generous paid time off and holiday policies.
  • Comprehensive benefits package, including retirement plans and parental leave.
  • Strong support for employee wellbeing.

At Informa, we value energy and ambition and seek colleagues who are eager to contribute and make a difference. We welcome applications from candidates who meet most of the qualifications listed.

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