Client Relationship Manager
2 weeks ago
Informa Connect is seeking a skilled and motivated Client Relationship Manager to enhance our team. This role offers the chance to manage a varied portfolio of clients across Informa Connect's diverse services.
Client Relationship Managers are vital in maintaining high client retention by showcasing the value of our solutions to fulfill clients' business objectives.
Key Responsibilities:
We are looking for a dedicated and experienced Client Relationship Manager who is proactive and capable of:
1. Driving client engagement and ensuring elevated renewal rates.
2. Cultivating relationships with designated accounts, guaranteeing exceptional client service and communication.
3. Actively collaborating with clients to achieve high retention rates throughout the renewal process, including managing and conducting business evaluations.
4. Delivering training sessions and presentations to clients on our platforms and other pertinent subjects.
5. Overseeing contract negotiations for renewals with current clients, ensuring advantageous terms and successful results.
6. Collaborating and communicating effectively with internal teams to ensure timely project delivery and precise reporting.
Manage a portfolio of clients across Informa Connect's offerings, which are accessible through our leading research platforms.
The ideal candidate will possess the ability to:
1. Collaborate effectively with both internal teams and clients.
2. Ensure timely and appropriate responses to client inquiries.
3. Maintain accurate and timely reporting.
4. Efficiently handle multiple tasks and dynamic situations.
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